Lovelei Duo LLC

No detail was too big or too small for this amazing and talented lady. Her smile and personal touch made our wedding so very special.

Cherokee was on top of everything and was beyond professional. No task or issue was too big or too small for her to take care of. Our guests loved her and so did our other services such as our caterer, florist, photographers, etc. I highly recommend her without hesitation.

Our server, Keasha, took charge in a very graceful manner. I felt confident straight away with my decision to book the Lovelei Duo. My event met all my expectation from the professional help from Keasha.

I hired Lovelei Duo for 2 waitstaff for my daughter’s 1st birthday for catering. Despite the company’s bad reviews I decided to take a chance and book them. I have been organizing and planning this event but 4 hours before the party starts she messaged me that her staff went into labor and can’t accommodate me. I was stressed but still kept calm and asked her why I wasn’t informed that her staff is pregnant? because this job requires standing for long hours lifting stuff etc. I should be informed to accommodate her well in her job, plan for seating breaks and also plan ahead if emergencies like this happens. She then proceeded to tell me that it is none of my business and asking about it is privacy violation. She even told me that all her staff are booked as of the moment and replacement is not guaranteed. If she really cared why can’t she work or replace the staff? It is her company’s name and reputation. I put my full trust in her that any last minute emergency she can solve but no, her solution is a refund. I was very stressed, depressed and hopeless so I asked her if she can refund me + inconvenience fee if she cant replace because I need staff last minute and I know it’s gonna be doubled rate. She then told me without compassion that I am very entitled, rude, and disrespectful to even ask for a little inconvenience fee. It is very low of her to call her client names. I cancelled my hair and make up artists to find a replacement but in the end I didn’t find any. Everyone is quoting me doubled/ tripled amount that I have no budget for. Everything is delayed since no staff can help us with the catering, I am also 7 months pregnant so I can’t help that much. I was crying the whole party because it was a disaster, no one is serving our guests and carving the prime rib roast, so our guests are doing it themselves.

I am at high risk multiple pregnancy and got scared that I will go into labor that day because of how she talked to me and how she handled the situation I am traumatized by the stress and anxiety she gave me

This company is not solution minded, in business, emergency happens but what really defines you as an owner is how you problem solve, how you deal with the situation, and how you respond and accommodate your clients. She doesn’t have accountability and doesn’t accept criticisms. The least she can do is have compassion and empathy for her client that put full trusts in her company but no in my experience she is defensive, combative, unprofessional and very disrespectful.

The owners communication was superb. The servers on site were professional and did a good job serving the people quickly.