My program helps companies, associations, non-profits and organizations put the "Service" back in Customer Service. I teach companies how to strengthen existing relationships and spin connections into lifelong relationships. Keynote, Lecture and Workshops available and can be customized for your organization.
If Nice Guys Finish First then Doug has a ton of Gold medals on his mantle! Doug recently presented at a team meeting of mine, and I was blown away at his ability to connect with each and every individual. It was such a great experience having Doug at our meeting, because his concepts really relate to our business. Listening to Doug and reading through his blog really has changed the way I connect with others.
I loved the flow, humor and ease of your presentation. Presenting with stories kept things interesting as did making it a point to learn something new about each staff member and incorporate that into your presentation!
We are so grateful to you for helping us make our 2014 Company Kickoff Meeting so successful. Your presentation addressed some critical themes for our staff. Most importantly that all of us need to be sensitive and supportive to our clients, partners and colleagues. You imparted the message that we can't take anyone for granted. We need to ask questions, be interested in who we are talking to and always try our best to create a positive experience. It's one thing to hear it from managers within our organization. It is much more compelling when you hear the message in an entertaining and thoughtful way from a leader with your skills.
I welcome the opportunity to have you present to our team at a future event.
We brought Doug Sandler in to speak to our company and he really 'wowed' us. His messages were insightful and our team thoroughly enjoyed Doug's delivery and advice. I'd strongly recommend you contact Doug if you're interested in improving your organization's focus on customer satisfaction.
Price Range: Please Contact Me For Fees
Gig Length: 30 - 180 minutes
Insurance: $1,000,000 - Liability coverage included in contract price
What to Expect
The “Finish First” workshops, keynote and lectures are highly interactive and involve participation with staff on all levels. Expect these results:
1. Better communication between departments within your organization.
2. More cooperation among your team.
3. A higher level of customer service and communication with your clients.
4. Improved relationships with your customers.
WHAT WILL YOUR GROUP LEARN...
1. The difference between closing a deal versus building a relationship with a client is critical. Your group will understand how important it is to strengthen business connections.
2. It is not enough to deliver good service. Good service is the minimum. Executing EXCELLENTLY should become the new default.
3. Why over promising and under delivering will lead to lost clients. It's time to exceed expectations, every time.
4. Why it's critical to have a system put in place that will work.
5. Why lack of caring ruins many companies and will erode any system put in place.
As a result of participating in Doug's keynote, your people will want to take the Nice Guy formula back to your organization and get started right away. The results will be increased communication between sales & customer service and your market, better relationships within your organization, a greater level of customer satisfaction, more referrals and an increased bottom line.
Doug's keynote, a combination of stories, life's lessons and humor is highly interactive, entertaining and educational. Your sales team and customer service team will understand why building relationships needs be a top priority.
Slate Magazine’s Emily Yoffe says “Doug has endless, infectious enthusiasm.”
Ruth Marcus from the Washington Post says of Doug, “You’re a total pro!”
Jamie Gangel from NBC has this to say about Doug “ I don't know how you do it, but your enthusiasm is contagious and you have true generosity of spirit!”
Twenty plus years of experience in the entertainment world, working closely with literally thousands of clients, Doug's real world examples will prove to you exactly why being a Nice Guy made him #1 in his market for well over 15 years.
Doug created his Nice Guys Finish First program in a world where too many companies think of their customers as just a number. He is passionate about his message and when you see him speak it is easy to see why Nice Guys Finish First. Since 1984 Doug has been entertaining group sizes from 10 to 10,000. As Doug started his career in the DJ business he always kept an eye on the importance of exceptional customer service. It really wasn’t until a career changing performance in 1992 that Doug truly understood the importance of exceeding customer service expectations. Since then, Doug has performed in front of nearly half a million people and has won awards and recognition all over the country for his amazing ability to keep a crowd engaged. His programs involve a combination of audience interaction, 100% participation and unique style.
How the Nice Guys Finish First philosophy was developed by Doug:
In 2000 Doug's relationship with Baltimore City schools led him to create an "Edu-Train-Ment" program incorporating entertainment, training and speaking to students and administrators about the importance of effective communication in the school system. That program created the foundation of the Nice Guy formula: Invest, Inspire, Execute.
In 2008 Doug had his first multi stop speaking assignment with Mobile Beat Magazine. The assignment was a 4 city teaching tour, speaking to other entertainers about the importance, within the industry, of customer service versus talent. The tour combined session speaking and workshops.
In 2013 Doug combined his experience of growing a successful entertainment business with his knowledge of customer service and building profitable business relationships and lifelong clients. The concepts and principles come to life in a Keynote titled "Nice Guys Finish First - Spinning Connections Into Lifelong Relationships."
Additional Booking Notes
My program is run using Apple Keynote and a projector and screen are needed. I am able to provide these services if needed. All technical requirements, lighting, staging, production should be discussed directly with me prior to signing a contract for services. I want to make sure it is an ideal learning environment for your group.
Influences & Inspiration
Too often people accept average as the norm when it comes to customer service; and way too often companies accept average from their sales and customer service departments. My philosophy has always been to set HUGE expectations and EXCEED them. I feel it’s extremely important for me to share that message with anyone I have a relationship with.
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