Matt Lyles

Whether you’re planning a memorable conference, meeting, corporate event, or virtual session - Matt knows you’ve got a lot riding on it. You’re managing lots of details to give your audience the most memorable event. The last thing you need is a speaker who will make it memorable for all the wrong reasons. Not only will Matt leave your audience energized and inspired, he’ll make it SIMPLE for your team to work with him.

Here are 6 reasons why meeting professionals, associations, and corporations love working with Matt:

MATT BRINGS EXPERIENCE AND CREDIBILITY
With 17 years as a Marketing, Branding, and Customer Experience leader at FedEx, Matt brings world-class expertise to the stage. He’s helped major brands, small businesses, and non-profits simplify their experience so he knows what it takes to create loyal customers in any industry. And viewed as one of the fresh, new voices in the customer experience space, Matt’s insights have been featured in top industry publications and his podcast, SIMPLE brand.

YOUR EXPERIENCE IS SIMPLE
Matt’s not just a speaker. He’s a customer experience expert that’s built his brand around simplicity, so you know he’s going to make this experience SIMPLE for you. No outrageous demands. No friction. You’ll only get proactive communications, prompt replies, and painless interactions when working with Matt. And he’ll deliver an experience to attendees that helps them become a raving fan of you!

YOU GET A CUSTOM PROGRAM
Matt customizes your program to reflect your organization’s unique culture and goals. Through strategy calls, interviews, and questionnaires, I dive deep into your audience’s values and language. Where allowed, he’ll uncover and share real success stories from your audience members, highlighting how they've already embraced simplicity. Your audience will be inspired by seeing how people just like them have implemented Matt’s lessons.

YOUR AUDIENCE GETS ACTIONABLE TAKEAWAYS
Sure, the event days are important. But even more important is the next day when attendees will start applying what they learned. That’s why Matt delivers relatable examples and actionable takeaways that your audience can start applying once they’re back at the office. Matt can even work with your executives in advance to identify specific goals they need the audience to achieve.

MATT ENGAGES ON-STAGE AND OFF
Once Matt’s there, he’s there for you, your team, and your attendees. He’ll spend as much time preparing with your team as they need. And he won’t jet out right after the session. He’ll be accessible to interact with audience members after his talk. And he’s happy to be available throughout the event for Q&A, panel discussions, receptions, networking events and more.

YOU GET HELP PROMOTING YOUR EVENT
Want additional promotional support to ensure your event is a success? Matt can help! Custom videos, social media posts, interviews, and more. Matt can even ideate with you to help come up with the right ways to boost registration and excitement before the event or to continue the momentum afterwards. Matt’s happy to be your promotional partner before, during, and after your event.

Matt Lyles is a customer experience expert, keynote speaker and consultant. With his dynamic, engaging, and humorous style, Matt has helped thousands of leaders learn how to create loyal customers and loyal employees - all through the power of simplicity.

With over 15 years in his professional career, Matt worked with major brands like FedEx and Southwest Airlines, leading initiatives that significantly grew their brands and their customer loyalty. And Matt’s the former Chief Experience Officer for Brand Builders Group.

Matt’s the host of the 2.5% globally ranked SIMPLE brand podcast featuring interviews with top experts like Blake Morgan, Dorie Clark, Jay Baer, and Shep Hyken. It's been named a "top 5" customer experience podcast by Customer Experience Magazine and Feedspot and one of "20 great podcasts to grow your brand" by Interview Valet.

Matt’s energetic and engaging keynotes have audiences thinking and acting as he provides actionable next steps that can immediately impact their teams.

What makes Matt unique is his focus on simplicity in customer and employee experience, beginning with his role as the FedEx brand strategy lead where he led the initiative to teach 500,000 employees across the globe how to deliver simplicity to customers and to each other.

Matt currently serves on the board of CX Accelerator. He regularly contributes to Call Centre Helper Magazine and has been featured in Customer Experience Magazine, MarketingProfs, and NewsChannel 5 Nashville.