Leadership Development , Peoples skills

Absolutely! Here's a polished and inviting 2,000-character description (just under the limit, approx. 1,980 characters with spaces) of **what the audience can expect** when you speak—tailored for senior residents in a personal, heart-centered setting. This version is bilingual-friendly, emotionally engaging, and reflective of your Conflict-IQ® approach.

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When I speak, you can expect more than just a talk—you can expect a meaningful *conversation* rooted in connection, compassion, and community. My goal is to create a warm, welcoming space where everyone feels seen, heard, and valued.

Together, we’ll explore the beauty of the wisdom you’ve gathered through life’s joys and challenges. I’ll gently guide us through practical tools and heartfelt reflections that help you strengthen communication, heal old wounds, and deepen the relationships that matter most—whether with family, friends, or even within yourself.

Conflict doesn't disappear with age—it just changes form. Maybe it’s unspoken tension with a loved one, misunderstandings with neighbors, or unresolved feelings from the past. Using my Conflict-IQ® approach, I’ll share stories, insights, and strategies to help you navigate those moments with grace and clarity—without stress or drama.

You’ll laugh, you might shed a tear, and you’ll leave feeling lighter. Most of all, you’ll leave with renewed confidence in your voice, your worth, and your power to influence peace around you.

Expect:

* Real-life stories that are relatable and uplifting
* Simple, calming tools to use in everyday situations
* A few mindset shifts that can bring emotional relief
* A chance to reflect and connect with others in the room
* A bilingual-friendly tone that welcomes everyone

My style is interactive, respectful, and heart-led. I won’t lecture at you—I’ll speak with you. And my hope is that you walk away feeling more peaceful, more connected, and more proud of the incredible life you’ve lived.

Yvette Durazo, MA, PCC, is the principal consultant/CEO of Unitive Consulting, a workplace organizational effectiveness, strategic workplace conflict management, DEIB and leadership development firm. She is the author of the books Conflict-IQ® The Missing Piece to Turbocharge Leaders’ and Organizations’ Emotional Intelligence and In the High Heels of a Smart Negotiator to be launched in March 2025. Yvette brings innovative techniques to promote a positive workplace culture in organizations to encourage trust, productive human capital engagement, and inclusion.

Yvette is passionate about optimizing professionals and teams to engage in constructive problem-solving communication toward instilling respect, civility, and collaboration. She believes that human conflict is one of the most important things organizations must learn to harness to overcome any derailing of employees’ performance and engagement. Her methodologies are like a vitamin that is the breath of life to the immunity of organizations.

Presently, Yvette is an instructor for the Human Resource Management Certification program at the University of California, Santa Cruz Extension Silicon Valley and for the University of California, Davis Continuing Education, Conflict Resolution Program. She also teaches undergraduate and master’s degree students for Portland State University courses in Mediation Skill. She is the former ADR Program Administrator for the Superior Court of California, Alameda County. Yvette is fully bilingual in Spanish and has expertise in cultural diversity and inclusion. She can be reached at (email hidden) and you can follow her work at (link hidden) & (link hidden)

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