Bob Pacanovsky- The Black Tie Experience

Are you looking for a strategy that will create both a consistent and memorable customer experience as well as increase revenue, productivity, and engagement?
​Does your organization attract customers with ease, but struggle to retain them?

​Through Keynote presentations and Strategic Training workshops, Bob Pacanovsky works with companies and organizations to assist them to achieve the highest levels of Service Excellence and Hospitality to attract and retain more loyal clients and employees.

How?  By giving them the tools to create a deliver a CONSISTENT Black Tie Experience that EXCEEDS expectations.

After 20 + years as an entrepreneur in the hospitality and service industries and doing almost every job in them, (and managing hundreds of employees), Bob is an expert on Service Excellence and Hospitality.

Why the Black Tie?  Around the world, the Black Tie is a symbol of excellence. It indicates the highest standards of service, quality, and professionalism. While it was a part of the uniform for Bob's employees, it came to be much more than that.  It became a mindset on how to serve clients and guests and to make them FEEL like they were a part of something special.   Bob and his teams provided this Black Tie Experience for clients at more than 7,000 meetings and events, including 25 National Pro Football Hall of Fame induction parties.

Keynote Speaker and Strategic Trainer
Bob knows what it is like to walk in your shoes. All of the ideas and concepts he talks about, he has personally implemented or tried in his businesses.  He didn't learn them from a book or higher education.  And, he is not just a "concept or theory" speaker, where he tells you all about what other companies are doing.  He uses his two decades of working “in the trenches” to teach companies his experiences, as well as his successes and failure in business.

Bob puts his focus on YOU, his customers, and creates your customized presentation. It has your language, your trends, your challenges, etc. He puts himself in your shoes and makes sure that he delivers what you need, not what he wants to speak about.