I am an internationally know author, trainer and speaker on the topic of customer service. With 25 years of practical, hands - on industry experience, I share valuable insights into the key ingredients of creating and providing a great customer service experience for both the paying customer and employees.
Price Range: Contact for rates
Gig Length: 30 - 60 minutes
What to Expect
An audience or client should expect a presentation or training customized for their audience and or organization. My goal is to always provide practical information that can be utilized right away.
Recognized as one of seven useful Twitter people for retailers to follow by Mystery Shopping Experts UK
"A customer service consultant who offers some great insights into developing your customer service to retain a loyal following. His monthly newsletter "Now That's Customer Service!" is well worth the read." - Mystery Shopping Experts UK - Nov 2012
Internationally known speaker, author and customer service expert Errol Allen provides practical advice and solutions garnered from over 25 years of hands - on experience. He possesses a multi-faceted perspective of organizations through the various positions held during his corporate tenure with companies such as ADT Security Systems, TCI Cablevision, The Houston Post, Excel Communications and GEICO Insurance. From the phone to the field, Errol has serviced customers himself and understands that a "systems" orientation is crucial to providing excellent customer service. He is experienced in facilitating interdepartmental process improvement projects to insure efficient service delivery to both internal and external customers. Errol has also designed and implemented customer service training programs for the "front line" associate to insure employee confidence when interacting with customers. He is a member of the American Society of Quality, which promotes the practical application of quality knowledge across multiple industries. Errol shares his customer service expertise as a contributing writer for The Houston Business Journal and Small Business Today Magazine. He is the publisher of "Now That's Customer Service!", a free online monthly newsletter where he offers customer service tips and real life customer service stories. In his quest to acknowledge the receipt of great customer service, Errol personally awards his "Now That's Customer Service! Award to deserving employees or companies. An avid blogger, his articles have been published in several online publications including Yahoo Small Business Advisor, Customer Service Manager, Customer Experience Magazine of the UK and Young Fabulous and Self Employed. He has also participated as a workshop leader at the University of Houston's Small Business Development Center, the Houston Community College Goldman Sachs 10,000 Small Businesses Alumni Program, the Houston Association of Realtors and with the Service Corporation of Retired Executives (SCORE). Get your copy of Errol's new book - "Keys To Delivering Amazing Customer Service!"
"Your insight into customer service is invaluable. In fact, your book was instrumental in setting the tone and philosophy for our Contact Center! Best!", Ann Littmann - Director of Operations - Safeway Driving Centers - Houston, Tx
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