Entertaining In Edmonton

Do not deal with this company and do not hire Marilyn!

I was definitely excited to suprise my boyfriend with a singing Marilyn for his 38th Birthday as a special gift. My initial dealings with Dustin (Manager) were pleasant enough in that he explained exactly what his performers are trained to do and that essentially they are suppose to draw a crowd, have a lot of fun and laughs and personalize their performace to the clients needs. Dustin was thorough enough and essentially I was pretty pumped to suprise my bf. The big day comes along and the company's number is not in service. I had booked the performace for between 8 30 and 9 pm and was told I would get a call to confirm her arrival. I was panicking a little because i didnt get a confirmation call until about 8 20 pm. Nonetheless she was there and I was happy about that. When I say dont hire Marilyn, the reason is this, she didnt know the words to the songs she chose, she had a squeeky voice, she was shaking with nerves and she was 20 years old. Age certainly isnt a problem however she had no stage presence, no poise, no charm no grace and no Marilyn Charisma at all! The show was embarrassing to watch and was just downright akward! Also important to note her show was only 2 minutes and 45 seconds!!! I paid $165.00 for a 3 minute show! Not worth the money. I paid Marilyn in cash with 2 one hundred dollar bills and she advised me that her Manager would issue change back. I left several calls to the company and no one returned said calls until I threatened to call BBB. I received a call 17 days later! In any event once the Manager spoke to me I outlined my disappoinments with the show to him. I expect a refund or some sort of compensation of some sort for this less than medicore show. He basically told me their policy is not to issue refunds unless their performers dont hold their end of the bargain by showing up to the actual venue to perform. That would be the only way to receive a refund. Well thats just great! I guess thats their standard. As long as some half ass performer shows up they feel they honoured their agreement. What a professional way to run a business.The most unfortunte thing about this situation is that this company is pretty much what is out there in terms of hiring this kind of service so its obvious how they can have that sort of policy because if they had competition trust me they probably wouldnt be in business, providing that this is how they handle their customer complaints. Trust me if you are to hire a performer through this company i would encourage you to request some sort of profile on the performer that they plan on hiring for your event. My Marilyn was downright awful and i cant do over the event. In saying that, its not entirely the companies fault for their employee's peformace however they feel they are justified in taking someones $165.00 for literally under a 3 minute performace. I explained to the manager that this whole performace is on tape. He wants me to send it to him except has no intention of refunding me anything. Bad business would not reccommend!!!

Response from Entertaining In Edmonton:
At Entertaining in Edmonton, have no way to offer the performer feedback and oppertunities for improvement when the client is reluctant to submit video's for us to review. We would love to respond to this customer's complaint in a fair and equitable manner and we have offered the client compensation for this show. It is unfortunate this client was not happy with the show as this performer is usually spot on. Again we would welcome the oppertunity to review the video for ourselves. We appoligize for the delay in getting change for the client, performers don't carry cash & clients should be advised to have correct change.