Velvet Oasis Events

It was pleasure working with you at Level3 Events. I look forward to many more events.

Dear Jinelle,

Thank you for reaching out regarding your recent request for a refund. I completely understand your disappointment and appreciate the opportunity to clarify the situation.

Unfortunately, the scheduled service could not be performed due to severe weather conditions, including a storm and tornado warning in the Longview/Kilgore area. As outlined in our agreement under the Force Majeure clause, we are not liable for failure to perform when circumstances beyond our control—such as dangerous weather events—make it unsafe or impossible to proceed.

We also understand that you requested to reschedule later that same evening. While we always strive to accommodate our clients whenever possible, we were unable to fulfill that request due to prior scheduling commitments and the unavailability of a performer at that time. Additionally, our agreement specifies a set performance time, which helps us coordinate staffing and logistics effectively.

While we are unable to issue a refund under these circumstances, we would be happy to discuss alternative options, such as rescheduling for a future date, subject to availability. Our goal is to provide you with the experience you originally booked, and we’re committed to finding a solution that works for you. Refunds are Non negotiable.