Speakers for Success

Rocky Romanella, the retired President of UPS Retail Operations, keynote speaker and author. He most recently served as Chief Executive Officer and Director for UniTek Global Services, a mid-cap telecommunications solutions company, after retiring from a 40 year career with UPS, the largest shipment and logistics company in the world.

An expert in cultural integration, operations and engineering, while in executive roles Rocky successfully launched one of the largest re-branding initiatives in franchising history, The UPS Store, which revolutionized the $9 billion retail shipping and business services market. In addition to leading the global strategy of all U.S. and international retail channels, he was an integral part of the integration of many acquisitions, which became UPS Supply Chain Solutions with responsibilities in the U.S., Canada, Mexico, Latin America and South America and led UPS's entry into the healthcare industry as part of their supply chain logistics strategy. His responsibilities have also included overseeing nearly 72,000 employees throughout nine states. Rocky has experience in all facets of the UPS business operations.

For over three decades, Romanella held various management positions including hub and package operations and industrial engineering. He led project teams on numerous special assignments to develop customer solutions tools and processes for improving operational inefficiencies and was instrumental in generating revenue growth for UPS Supply Chain Solutions in North and South America. He is a winner of the UPS Chairman's Award for Excellence.​

His newest book, "Tighten The Lug Nuts: The Principles of Balanced Leadership."Rocky uses his over forty years of experience in supply chain, logistics and transportation, retail, sales and operational management at UPS, and his CEO and Director roles, to explore the ways a true leader can add value as a trusted advisor, mentor, and visionary who uses a process approach to lead the organization and its people to new levels of success. In an engaging, personal, and witty style, Rocky Romanella details how leaders must make their three major constituents equal priority by actively listening to their needs and building strong relationships

Expert On:
Balance Leadership
Business Integration
Customer Service
Supply Chain Solutions
Teambuilding

Testimonials:

"Arpin Van Lines, Inc. was fortunate enough to have Rocky Romanella as keynote speaker during our 2016 Arpin Agent Convention. This event brings together our agent partners from across the United States.

It was clearly apparent that all our convention participants – agents, Arpin management and staff, and vendors – benefited from Rocky’s experiences, expertise, and his ability to relate all to our group. His delivery was made in a warm, witty, and articulate manner. Rocky inspired many to look inward and improve the way they operate their businesses and lead their team members. I, as well as others on our management team, found it particularly heartwarming to hear about Rocky’s positive personal moving experience with Arpin Van Lines and how well his family was treated by our driver and crew. We take great pride in our customer service delivery and appreciate that he relayed his experience to the convention participants. We highly recommend Rocky to other companies; they will certainly benefit when they contract for his services."
Conrad Swanson | Sr. Vice President, Agency Development - Arpin Van Lines, Inc.

"Thank you for being with us last week in Las Vegas for our 2017 Annual Meeting. I think we can agree that we had a very successful meeting and many happy memories were created there last week. I want to thank you especially for setting the tone in our opening general session and for the workshop sessions you conducted for us. And the Emerging Leaders I spoke with were all pleased with your program for them. Thanks, Rocky, for your contribution to a very successful event." Steven Young, President - AICC, The Independent Packaging Association

​3 KEYNOTE ​TOPICS:

BALANCED LEADERSHIP

It's my experience that the best leaders thoughtfully manage their business based on the principals of Balanced Leadership. This is where we, walk the talk. Where we:

Think like a customer by approaching each challenge as a true solutions provider. By watching you, your people need to embrace this concept so they think like a customer in all they do. They consider the business from the eyes of the customer and this guides their decisions and actions.

Feel like a valuable contributor by knowing your work and your team's work matters and never compromising on safety. When you feel valued, you are empowered. You make smart decisions. By doing so, you create an uncompromising culture of integrity, honesty, respect and service.

Act like an owner by understanding the business and your role in what leads to success. When you consider your actions within your business as if it's your own, you pay careful attention to all of the above - your customers and people - and more.

I believe in the Balanced Leadership philosophy along with eight drivers of success that I called the "Big 8". They can become your roadmap for excellence in all aspects of your business.


WHY VALUES MATTER EVEN WHEN NO ONE IS WATCHING

I want to let you in on a little secret. It pertains to your relationships, to the pursuit of your goals and dreams, and to the plight of so many across the world. Unless you win the lottery, the truth is you're going to have to work at whatever it is you hope to achieve in your life. But, it's how you face it that speaks to your character.

Your true character is defined by your honesty of purpose. Your purpose is sacred and authentic. Honesty is what's at the core of your moral character. It's being trustworthy, loyal, fair, sincere and true, even when it is difficult to be. It is not only how you create your values, but also how you add value to the lives of others.

Purpose-driven people put their morals, character and honesty first. Without purpose, we drift. With purpose, we steer.

You have the responsibility to yourself and to others to use your best judgment, weigh your options carefully and make the right decisions - even if they're not the most favorable or popular - even when no one is watching!

When you do that you honor yourself and your values. Wherever your path takes you, know that your trustworthiness is your highest honor. For if you are a trusted leader, others will believe in your vision, mission and values, and trust in you enough to follow you, whether in business or on the battlefield.


A SWEET SERVICE STORY

When I was a child, I had the opportunity to visit the Hershey Chocolate Factory in Hershey, PA. It was amazing to see all that chocolate...up close...my taste buds ablaze.

What left an impression after all these years was touring the factory and seeing the chocolate being made by hard-working local people from beginning to end.

As an adult, I realized the confidence the Hershey organization must have had as literally thousands of people walked through their factory while they made their famous chocolate bars.

I ask each of you, what story does your operation tell? How does your company or department represent your brand?

Your goal is to be as confident in your people and your product or service as Hershey was in theirs.

As a leader, regardless of your area of responsibility, you have your own "Hershey Factory".

You need to make sure your customers would be equally proud of what they see in your facilities, people and solutions.

Cordless lavaliere microphone, LCD projector for PPT presentation for MAC compatible computer (Rocky brings his own computer), screen, and a glass of water.