LORS Executive Transfer

When I booked a car for my wedding day everything seemed great. The price quoted was reasonable and I was able to speak with someone with minimal hassle.

As the day neared I found there was no follow-up and called to ask why. After nearly half an hour on hold I finally spoke with a reservation specialist who beat around the bush for about 10 minutes before telling me that the price had more than doubled and that they were not going to honor the reservation.

This is a horribly dishonest company. Their prices are fantasy. Reservations are meaningless. They operate on the hope that once your event is just around the corner they will be able to pressure you into overpaying.

Great on setting up. Horrible on delivery of service and lack of communication. The limo was late by 5 minutes so I called and got their dispatch and they told me it was going to be 20-30 minutes late. Why do I have to call and find out? I called 30 minutes later and they said the same thing so I asked for the drivers #. I called the driver and she said she was still about 20 minutes out. She got here and didn’t know her way around not did she have gps capability so instead of enjoying our ride, we had to tell where to go. It was a very unpleasant experience back and forth. Then after it was all over, I provided feedback and am hoping for a partial refund since we only used the limo for about half the time it was reserved for and they were late by an hour. I’ve had to constantly follow up to get an answer and was promised a response and of course never getting one. I was then told a $100 credit should have already been provided and it wasn’t about a week ago and then I followed up today and they told me I would be getting it in 15 business days. We’ll see!