Jeri Mae Rowley

"The conference attendees left your session laughing, smiling and singing your praises. The sponsor of your session was extremely excited that her company had its name associated with your "Taking Stress by the Horns" presentation.

Top Three Requested Keynotes

Jeri Mae has taken these lessons in earning lifetime customer loyalty on the road presenting at state, national, and international conferences in 29 states, Canada, and the US Virgin Islands.

Saddle Up for Legendary Service
Saddle up for a laughter-filled presentation that is part customer service seminar, part pep rally and part cattle drive! Enjoy "campfire tales" about the precious customer service lessons Jeri Mae learned as third generation of her family's world-famous Idaho saddle making business.
• Serve with Pride & Appreciation
• Small Town Marketing Goes Global
• When Times are Tough--Cowboy Up
• How to Mend Fences with Customers

Hats Off to You! Stress Buster "Gift"

Looking for a "gift" to give your hard-working participants? If they are stressed out, your participants will truly appreciate this laughter filled stress-busting presentation. Jeri Mae's customized stress-buster keynote is a great way to kick off a conference. Or, end your event on a high note like the North Carolina Conference "Bullish on Tourism" did. Here's what the organizer had to say:
"The conference attendees left your session laughing, smiling and singing your praises. The sponsor of your session was extremely excited that her company had its name associated with Taking Stress by the Horns."

Leading the People Side of Change

Restructuring, mergers, realignment all require a strategic plan for change. The brutal fact is that about 70% of all change initiatives fail1. This presentation introduces a model for guiding organizations through change by directly addressing the sources of change resistance and building employee commitment to the change and to the future organization.

It's the Catch-22 of our time. We are torn between not being successful as an organization because "Failure to Change" and not being successful because of "Changes that Fail." Rowley will provide a framework for applying the Human Resource Body of Knowledge in Business Management and Strategy to achieve the following learning objectives:

• Recognize why 70% of change initiatives fail.
• Review best practices in change leadership identified in the latest research.
• Identify HR's essential role in guiding and leading the people side of the changes that are an essential part of any strategic plan.
• Help Leadership anticipate and mitigate Resistance to Change by incorporating the formula: D x V x F > R into any strategic plan.
• Understand the essential Change Communications layers needed to plan for the changes needed to implement strategic initiatives4:
o Compelling Vision from executive level
o Impact and Facilitation Message needed from employees' supervisors
o Collaboration tools for employees
• Identify key elements and considerations for facilitating the effect of organizational change on all people in your workforce.

Jeri Mae has received local, state and national recognition for her success as an educator and leader. In 1998, she was the first community college instructor to receive the prestigious “Visiting Scholar” award from the National Tourism Foundation. She received the Montana State SHRM “Above and Beyond Award” in 2006.

Full Lighting for Room
Data Projector
Lavalier Microphone
Table for "cowboy up" gifts for each participant.