Guest Service 360

Kevin has a solid background in training and development. From developing team members into leaders at the property level to training and mentoring leaders, Kevin has done it all. Kevin has developed several training program including service and sales training as well as HR compliance courses. From design, development and delivery of training, Kevin is well versed in the latest trends and techniques to ensure that the target audience receives the necessary knowledge to be successful.

In his most recent role, Kevin supported over 2900-hotels around the globe through delivering brand education programs within the Hotel College of Hilton Worldwide University. Target focus was on the continued development, delivery and measurement of brand education programs at a regional level to ensure adaptations in language, customs and local business practices are considered and included in all training for Focused Service hotels whether they be franchised or owned & managed hotels. He was responsible for providing learning support and project management skills directly to hotel and regional leadership while ensuring brand perspective is distinctly represented.