Exceptional Visitor Experience

Drawing from my extensive visitor experience with world-class entertainment and cultural destinations, I energize and imbue your team with an easy to apply, proven guest service approach that immediately transforms your visitor and staff experience. Captiviating from the first sentence, I use humor, relatable stories and real-world experience to connect to your audience. My portfolio includes The Walt Disney Company, Universal Studios, The Shed at Hudson Yards (NYC) and Iconic Houses Network to name a few.