Customer Experience Evangelist

I am a dynamic presenter and Distinguished Toastmaster who brings real-world experience and a unique perspective to the field of Customer Experience. I enjoy sharing stories from the field and am open to a Q&A after the presentation.

Peter Lauria is a Customer Experience keynote speaker and coach with over 30 years of experience merging emotional intelligence with advanced digital solutions. With a background in Customer Success and Customer Experience with brands such as Microsoft and Zendesk, as well as providing technical and strategic guidance for some of the world's top brands through decades of consulting, Peter has seen what works, and what doesn’t work, with customer interactions. He has partnered with organizational leaders to develop innovative business and technical strategies that drive measurable impact for both employees and customers.

Specializing in the BRIDGE Method (Believability, Respect, Integrity, Dedication, Generosity, Empathy), Peter empowers organizations to connect with their customers on a deeper level, balancing the efficiency of technology with the empathy of human connection. Through his extensive collaboration with businesses across industries, Peter has observed patterns that extend far beyond technology, discovering a common thread among the most successful strategies - they connect with people on an emotional level. These organizations don’t just meet expectations; they create unforgettable experiences that inspire loyalty. Customers want to do business with them, and employees want to be part of their mission.

With actionable insights from real-world experience, Peter demonstrates how companies can balance digital tools with human connection, fostering long-term customer loyalty and employee engagement. His passion is guiding leaders to redefine what it means to provide exceptional service in a tech-driven world.

Peter earned his MBA from Colorado State University, is a certified Project Management Professional (PMP), holds dozens of technical certifications, is a Distinguished Toastmaster (DTM), and is a Certified Life Purpose Coach and Certified Neuro Linguistics Programming (NLP) Practitioner. When not helping businesses succeed, Peter can be found enjoying the great outdoors as an avid cyclist, hiker, and camper.

I am flexible with existing arrangements. If available I prefer a lavalier microphone and a screen to project a presentation. I can bring my own laptop. A confidence monitor is helpful.