Bouncy, Bouncing, Bounce Nflatable Jump House Rent

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Delivery and pickup policy

Reservation Length: All regular prices are for a 6-8 hour rental term, all rentals over 8 hours will be charged according to the number of hours rented. Earliest deliveries start from 8am on the day of the event and can range to the customers desired delivery time. Pickups can range up to 3 hours after the desired pickup time. It is required to have at least a 3-hour window for delivery and pickup so drivers can make deliveries on time, otherwise, delivery and pickup times are NOT GUARANTEED. Latest pickup time is at 9pm. If the event goes late into the night it is recommended to choose the overnight option, which we will than pickup the following morning between 8am – 12pm.

Delivery: Delivery is included for all inflatables to our regular delivery areas (check for more info). Delivery times should be arranged about 1-3 hours before the start of your event, however, deliveries will be made between 8AM and your reservation time (this is necessary in order to meet all customers’ requested reservation times). The person who made the reservation or who made payment must be present during the time of delivery to sign for the rental. Customer is required to check the rented unit and all tie downs before the driver leaves because there is no guarantee that the driver can return before the pickup time.

Pickup: Pickup’s will begin from your requested time, and not before, but can range up to 3 hours after (since drivers have more than one order, they may be delayed). If you are finished using the bouncers before the pickup time, you may simply unplug the unit until the driver arrives for pickup. If the driver is running late or should anything happen you will be contacted immediately to be notified.

Setup: Inflatables can be setup on grass, concrete, asphalt, hardwood, or sand. Cleaning fees apply for units to be set up on sand, customer MUST notify BBB Jump House Rentals LLC during reservation. It is the Customer’s responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit. If, upon delivery time, BBB Jump House Rentals LLC discovers there is not enough space for setup, then a cancellation fee may be applied up to the full amount of the rental.

Water Slides: Water slides require a regular garden hose (not provided) within range of the setup area. Water slides DO NOT come with mats or any cushions to be placed under the pool area, if customer wishes to place mats for extra cushion, they need to provide it during the delivery time. Water should be turned off when the water slide or slip n slide is not being used.

SUPERVISION OF INFLATABLES

Customer is responsible for supervising the safety and conduct of all participants using BBB Jump House Rentals LLC products. Therefore, there should be a responsible and mature adult supervising the operation of the units at all times. Safety of all participants in units is the responsibility of the person supervising. Participants inside the units SHOULD NOT, AT ANY TIME, be allowed to do anything that is/are prohibited by the safety rules. Blatant disregard of the safety rules may result in physical injuries and/or additional fees for any food, silly string, or items not allowed.

CONCESSION MACHINES

Mostly all concession machine rentals (except for Popcorn Machine w/Cart) are table top machines and DO NOT come with a table/stand. Customer needs to provide a table or stand along with an extension cord (we can provide one for a small fee). Driver is responsible for instructing customer of the correct operation of the concession machines and customer’s signature of rental agreement is proof of drivers’ instructions.

Note: Snow Cone Machine does not include ice cubes and should be provided by the customer (can be purchased from any supermarket). It is recommended to have about 50-60 pounds of cubed ice for every 100 servings.

SITE PREPARATION

Customer must make sure setup site is ready, (i.e. lawns mowed, vehicles/obstacles out of the way, animal feces removed, setup location cleared) before driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives, or if rented equipment cannot be moved directly on site (extra handling involved) the customer may be charged an additional delivery fee. If site is not prepared, the driver might be forced to leave and reschedule your delivery at a later time, in which case a delivery fee might be applied.

Underground Utilities: Please be ready to inform driver of the existence of any underground utilities (i.e. phone lines, gas lines, septic system, etc.), that may interfere with the ability to stake and/or anchor equipment. Customer assumes responsibility for any damage to underground equipment, or landscaping resulting from equipment installation.

The following steps can prevent an interruption of service or a potentially hazardous situation:

Call 811 before you dig.
Give two working days’ notice before digging.
Utility companies will mark the location of underground utility lines.
Respect the utility markers (see chart below) and dig carefully.
Homeowners and contractors who are going to undertake projects involving excavation or digging must provide at least 48 hours’ notice. This service will connect you with the state one call center, which will alert participating utility companies such as electric, gas, cable and phone about the planned digging so they can mark the appropriate location of their underground lines if necessary. Remember, you are responsible for marking your private lines such as invisible pet fences, sprinkler systems, yard lights and gas grill lines.

ELECTRICITY RESPONSIBILITY

NOTE: Providing adequate electricity is solely the customers’ responsibility. Customer must make sure there are an adequate number of electrical outlets, with sufficient power, to keep the units working properly. If there are no electrical outlets available at the setup location, (i.e. parks, fields, parking lots) than a generator (we can provide one for a fee) will be required.

Electricity Outlets: Electricity outlets must be capable of providing a dedicated minimum of 15 Amps for each blower. Make sure the electric outlet you intend to use is equipped with a (GFCI, most new electric outlets are). Please check all electricity outlets you plan to use for BBB Jump House Rentals LLC equipment to ensure there will be an adequate supply of electricity. Insufficient electricity can create major problems during the course of the rental period (i.e. setup delays, constant deflation), therefore, we urge all customers to make preparations and exam electricity outlets to make sure they will provide sufficient electricity.

Extension Cords: Please be ready to provide extension cords to drivers if the setup location is further than 25 feet away from the outlet you plan to use. BBB Jump Bounce House Rentals LLC drivers DO NOT carry extension cords. However, if customer REQUESTS one, driver will make sure to carry an extension cord for their order. Any extension cords used must be 3-prong cords that are UL and CE approved and no less than 14/3 gauge.

Water Units: Water units cannot be setup at a park since a dedicated water supply and water hose are required, something that parks don’t provide for their guests.

PARK RESERVATIONS

Note: Customer must be present at the park at least 1-2 hours before the time of delivery.

Permits: Customer should call the local city Park and Recreation Department to inquire about their rules and regulations prior to placing order. Park permits are required from the customer prior to event date by most parks, some don’t require it, so please check with park officials to make sure. If a permit is required but customer did not obtain it or falsified information, park officials may require the bouncer to be picked up during the event, in which case there will be no refund.

Insurance: BBB Jump House Rentals LLC has full liability insurance and delivers to all parks that allow inflatables. Parks require the applicant to acquire additional insurance from BBB Jump House Rentals LLC for the bouncer rental. Customer should reserve units approximately 3-4 days before event day to allow time for processing the required insurance certification with the park.

Electricity: A 4000 watt generator is required for all inflatable going to a park, unless park facility provides electricity and customer has ensured there will be a dedicated 15 AMP circuit available. Please contact BBB Jump House Rentals LLC to make sure you reserve the correct amount of generators.

CANCELLATION POLICY

If customer decides to cancel their reservation, they must do so at least 72 HOURS (3 days) before their reservation day. If customer cancels their order within 72 hours of their reservation date, a cancellation fee may be applied.

RAIN POLICY: In case of rain or severe weather conditions (high winds exceeding 20mph) during your rental date, customer is allowed to cancel the same day as delivery without any cancellation fee (also pertains to forecasts with probabilities of rain or high winds greater than 50% likelihood). Customer MUST CALL and cancel before 8am on the day of the event. If customer cancels the order, it will be canceled for the rest of the rental period with no guarantee that BBB Jump House Rentals LLC can deliver if weather conditions get better.

If customer decides to go ahead with the order even though the weather forecast says it will rain, but it is not actually raining at the time, than we will go ahead and deliver the order. However, if it does start to rain during the rental time, BBB Jump House Rentals LLC reserves the right to cancel the order, due to safety concerns, with NO refund provided.

During rain/inclement weather, it is unsafe for anyone to play inside the inflatables, therefore we do cancel orders during raining/inclement weather days. However, since people do have events and parties that are usually planned out weeks/months before, we give customers the option to deliver the order or cancel it for days that are predicted to rain.

It is the customer’s responsibility to call BBB Jump House Rentals LLC to cancel their order or go through with it during these rain/inclement weather days before 8am . If customer decides to cancel order once BBB Jump House Rentals LLC driver has already arrived at their location, than BBB Jump House Rentals LLC reserves the right to charge customer a cancellation fee for not contacting before delivery and for making our driver do the labor work and drive out to your location.

A Bit About BBB Jump House

Welcome to BBB Jump House Rentals LLC. We were founded in 2014 and our goal is to bring delightful fun for everyone. We are determined to provide great customer service and safety while making your experience unforgettable.

You will find that our dedication to safety and quality of service separates us from others in the industry. We are committed to excellence in every aspect of our business. We deliver top quality, safe, sanitized party supplies with convenient, informative, honest assistance for all events and occasions.

We are devoted to providing our customers with the best quality service along with the safest, cleanest, and affordable products. Whether you need to meet after hours or looking for a hard-to-find party extra, we go above and beyond to ensure your complete satisfaction. Call us at 817-369-JUMP!

Benefits:
We are fully Insured
All our units are full sanitized after every rental
We cater to all events
We can do park setups
All our technicians are fully trained.

We strive for perfection on every setup
Give us a try. We promise you will love our service!

SAFETY RULES

Your safety is our top priority! Here are some simple rules to protect your guests (and our bouncers).

Adult Supervision – This is the most important rule of all. All of our inflatable bounce houses and slides require a responsible adult to keep watch over the kiddos.

Kids of Like Sizes – It’s important not to let 3 year old Janessa bounce with Joey and 5 of his 10 year old of friends. It has been our experience that 10 year old boys are not the most careful of animals; little Janessa might not be safe. We do offer a smaller bounce house for Janessa for a fee.

No Tackle Football in the Bouncers – Rough play like tackling each other or doing flips can lead to knocked noggins or worse. Encourage bouncers to keep some space between each other and try to keep dad from showing everyone how he can still do a back flip (if he is like me, he will come up a little short) no flips in the bouncers please.

No Food and Messy Stuff in the Bouncers – Sno-Kones and Cotton Candy are great party fun, but cleaning them out of an inflatable jump and slide is no fun for anyone. Please make sure the kids don’t take food, drinks, sharp items or confetti into the units.

Silly String is Evil – The chemicals in Silly String will ruin the vinyl in our inflatable bouncers; the damage is not repairable. Please don’t plan to have silly string at your party if you are renting an inflatable. Our least expensive units cost $2500 new and some of our bigger inflatables cost over $5000. If silly string ruins one of our inflatable jumps and/or slides, the renter will be responsible for the full cost of replacement.

One at a time on Slides - It is important to make sure only one kiddo slides at a time and that they are clear of the landing area before the next slider goes. Some of our water slides have pools at the bottom; kids need to clear the pool before the next slider goes. The Supervising Adult needs to pay particular attention to our water slides with pools.

The Blower should not be turned off - If the bounce and slide begins to deflate, remove everyone immediately. Check to see if the blower is on and receiving power. The blowers require a 20 amp circuit by themselves, unplug all other items on this circuit. If the inflatable bouncer has power and will not stay inflated make sure all deflation zippers and tubes are closed. If this doesn’t fix the problem, call us right away.

Please do not let kids climb on the outside or on the netting of our inflatables – This can cause falls onto the ground and the netting can hurt little fingers.

Adult Supervision – It’s certainly worth repeating; make sure there is adult supervision at all times.