Customer Service facilitator and author of Being In Service. Focused on integrating mindfulness into organizational service cultures by facilitating Presence, Passion & Compassion.
Price Range: Contact for rates
What to Expect
I coach and facilitate Presence, Passion and Compassion either from the front of the room, or one-on-one and in breakout sessions. I will inspire groups to reconnect with their deepest values and teach them how to integrate those values back into their work and lives.
With 25 years in hospitality and service, and 15 years practicing mindfulness, my focus is on integration and intersection of those two pursuits, bringing the human element back into service.
Service happens everywhere there is human connection - in hospitality, in retail, in healthcare, in sales. I operate at the point of contact with your guests, patients, customers, or client, creating increased revenue, increased associate engagement, and sustained client retention.
Jimmy Coggins grew up in South Jersey watching the tides and Nor'easter's rolling through the back bays of Ocean City. After graduating from the University of Notre Dame, he followed a gypsy itch by moving to Colorado, California, Boston, and southern Vermont, before settling somewhat in the Northwest (Washington, Oregon, Idaho, Utah) for the next twenty five years. He subsidized his travel with a career in hospitality and service, which has slowly evolved into a purpose, passion and vocation.
A practicing Buddhist since 2000, Jimmy has continually pursued the intersection between cushion time and real time, sometimes better than others. When not writing, serving, or meditating, he mountain bikes, skis, hikes and wanders outside, and occasionally throws in a triathlon or mud run.
He currently resides in northern Virginia with his wife, Tracie, and their three dogs. He provides service and mindfulness training to organizations and individuals seeking to connect with their friends, guests, customers, and colleagues at a deeper level.
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