Thomas Deyo

Customer Service and Tech Support training:

When Customer Service and Technical Support is needed, how it is handled can make the difference between an angry never to return, customer that will tell everyone how badly they think they were treated, to one that will sing your praises to all. Often Companies hire customer service and tech support personnel based on skill sets, rather than Customer-Centric Attitude. This often leads to unsuccessful recruiting and high employee turnover. An Employee with the right Attitude for their position, can easily be trained in policies and procedures, even needed skill sets. However an Employee with the wrong Attitude can know all the skills, but not be able to deliver them. Learn how to select Customer-Centric support personnel from this customer support professional.

Thinking of starting a business?

There are a multitude of things to do, business plans to write, skills to assess, forms to fill out, suppliers to find, promotions to create, and press releases to get out, and many more questions, all before you even think of finding a location, or securing any financing. Let us help guide you through the maze of resources, requirements and processes.

Goal Setting in the Land of Oz.

See why Dorothy was an ideal model in this popular story, for Goal Setting. Why helping others achieve their goals will help you achieve yours. Are you or your organization Dorothy, Scarecrow, Tin Man, Or the Lion, and how does this affect your company's growth and future?

Creative Parenting

We all have areas we wish we had done things differently in how we raised our children, this discussion focuses on ideas to bring families closer together. Why quality time has only limited results.

Creationism A Statistical Approach:

A new perspective on an age old problem. Using statistics in the defense of creationism, or Intelligent Design theory.