Kathy Sisk

Many of our clients achieve increases in their overall production that are above and beyond their expectations when incorporating Kathy's knowledge and ability to assess, train, and enhance their call center operations. Each recommendation, technique and solution provided has been tested not only by Kathy Sisk personally, but by other leaders she has worked with within the Telemarketing, Customer Service and Sales industries. Kathy’s proactive hands-on approach provides the solid foundation that has given her company the reputation as being one of the number one training and consulting firms in the call center industry. The problem is that many training platforms are effective for few, but not transferable to all. In other words, what works well for an “A” agent, may not work well for a “B” agent. Kathy’s goal was to design an outbound/inbound curriculum that not only worked, but that could also be transferable universally. The 12 Step Platform is proven, effective, and transferable.

Speaker, Trainer, Master Strategist
Kathy is a world renowned trainer, recognized published author, and is considered one of the most sought after speakers and trainer in the call center industry. Kathy is a "master strategist" when it comes to call center solutions. Kathy's quest is to provide the most up-to-date information and solutions for the Inbound and Out-bound Call Center Industry.

Kathy Sisk, founder and president of Kathy Sisk Enterprises Inc. began her business in the call center industry in 1980, specializing in the outbound telemarketing service arena for small to medium companies. Since 1985, we have expanded our services helping fortune (phone number hidden) companies across the globe in designing, setting-up and reengineering their call centers. This includes but not limited to:
Training seminars and workshops for telemarketers, Inside Sales Agents, Team Leaders, QA and Managers.
Today Kathy Sisk Enterprises diversity is highly respected and recognized as one of the most leading consulting, training, and servicing firms in the industry.

Author

Some of Kathy's published books are, "Successful Telemarketing" a 500 page handbook on how to set and manage a profitable call center published by McGraw Hill, "Building Blocks To A Successful Call Center", "Overcoming Objections", "Objections Overruled", "Scripts For The Telemarketing Professional", "12 Steps To Successful Telemarketing", "12 Steps To Successful Inside Sales", and "12 Steps To Successful Customer Service." While managing her business and enjoying her family, Kathy writes call center related articles for various local, national, and inter-national publications and trade journals. Additionally, Kathy has been seen interviewing and conducting talk shows for both radio and television stations globally. Kathy also plans to continue writing books, most of which will relate to the call center industry, while achieving her goal in becoming one of the most authoritative speakers, consult-ants, and authors in this Multi-Billion Dollar Industry!

Must have a projector that hooks up to a laptop, microphone and speakers.