Since our beginning, we’ve worked hard to stay above the trends and create a seamless platform for easy booking. If you’ve been with us from the start, you know that we’ve done major updates and overhauls to GigSalad nearly every year since 2007 to make sure we’re providing an exceptional, affordable service for both performer and event planner. Today, we’re introducing a whole new set of features and improvements designed to make it easier than ever for you to get gigs.
When it comes to website design, businesses cannot have a lackluster attitude. It’s crucial for us to maintain a balance of design, functionality, and user experience in order to get potential clients excited about booking entertainment. That’s why we’ve redesigned our website with your success in mind.
With the new look, we’ve simplified our content to put the focus on member profiles. In the search results pages, you’ll notice that the square profile pictures are now larger and less cluttered with text and small spacing. When a user hovers over your profile, that’s when they’re presented with the most important options to View Profile, Add to Favorites, and Get a Free Quote.
When a user opens your profile, you’ll notice that your profile photo now shows as a smaller circular image at the top of the page. This is done to make room for your best and most useful media, giving clients exactly what they’re looking for right away. Make sure your photo fits just right in the circular version using the overlay in your Edit Profile Photo settings.
The slide feature that displays your media has also been updated to show all of your promotional material in one place. Clients can now view pictures and videos alongside a playlist of your audio files, and a preview of the next item gives a snapshot of everything your profile has to offer.
Another feature we’ve added to your profile is the sticky bar for easy navigation. As a user scrolls down the page, your profile photo and links to your media, overview, reviews, and booking info remain at the top of the page so they can easily navigate to the section they need. And with large buttons to Add to Favorites and Request a Free Quote, potential clients can easily contact you for your rates and availability.
Aside from the visual improvements we’ve made to the search results pages and profiles, our homepage has seen the most changes. With a simple, clean, and modern look, we’ve taken away the components that often distract users and emphasized the wide variety of talent that’s available to book.
Guaranteed balance payments
For online businesses, the most critical and demanding process for the consumer is typically the collection of funds. Based on our own data, we discovered that booking entertainment is no different. That’s why we’ve simplified the process for clients, allowing them to pay both deposit and balance in one easy payment. And when booking is made easy, clients will book more often.
Another benefit of accepting payments in full is that you’re guaranteed to get all the money that’s owed to you. No more hassling for payment after the event or waiting weeks for a check in the mail. We take care of the financials for you, so you can concentrate on the gig and clients can sit back and enjoy their event (and tip you for the great performance!) Speaking of tips, we added a bonus feature to help our members acquire tips from satisfied clients. When a client reviews your service after their event with a 5-star rating, we encourage them to tip you via PayPal. This feature comes in handy when few at the event have cash or if clients simply aren’t aware that it’s a customary practice. If you’d like to take advantage of this feature, make sure you’ve set your payout method to PayPal in your PromoKit.
When will I receive my client’s payment?
Within each quote you send, there is a cancellation policy option for you to choose. Your chosen policy determines whether your deposit is refundable or non-refundable. It also states whether you will be owed some or all of the remaining balance if a client cancels the agreement. Once a client books your services, we send the deposit to you depending on the timeframe of the cancellation policy you’ve chosen. For example, if you’ve set your deposit as non-refundable, we’ll send the deposit payment to you right away. If your deposit is refundable until 7 days before the event, we will send the deposit payment to you once it’s no longer refundable (6 days before the event). All balance payments will be sent 1 business day after the gig is successfully completed. Read more about collecting gig payments.
But what if I need to pay other members of my act before the event?
We understand that some of our members require payment in full prior to the event and for those members, getting balance payments 1 business day after the event makes things difficult. However, sending full payments before a gig is successfully completed means that we can’t offer our Worry-Free Guarantee to clients, a benefit that helps you get more bookings. If you’re concerned about paying other members of your act, we recommend setting your deposit amount to cover any expenses that arise before the event. If there are other issues or expenses that deposits will not cover, feel free to contact us so we can learn more about your situation.
One of the biggest benefits of our updated platform is the cancellation protection we offer to members. Every GigSalad booking now covers you in the event of a client cancellation, and each policy is backed by us. Send quotes with our recommended policy option (selected by default) or customize a cancellation policy that works just for you. With a customized policy, you choose how much you get paid when a client cancels their event within your specified timeframe. Learn more about your cancellation policy options.
What if I want to reschedule a performance when a client cancels?
If you offer clients additional “rain check” options in specific situations, feel free to add those details to the Additional Terms section of your quote form. Just make sure those added stipulations don’t conflict with the cancellation policy you’ve chosen for that agreement. We can only enforce your cancellation policy, so refunds and payments will be determined by the policy you selected.
New fee structure
Before we updated our platform, we noticed that event planners using GigSalad were often frustrated by a few key things: inconsistent fees, vendor cancellations, and our inability to facilitate both deposit and balance payments. Our new features and improvements—including the new fee structure—have been implemented to help solve these problems.
With our old platform, clients could receive quotes from multiple members who chose to pay the service fee, split the service fee, or transfer the service fee to the client. When the client compared the quotes, they would oftentimes see an inconsistent list of costs. Some quotes applied a minimum $20 fee, some had a split fee of a much smaller percentage, and some included no fee at all. When each performer handles the fee differently, it makes things inconsistent and difficult to communicate, which complicates the booking process.
So to achieve a healthy balance to our marketplace, we’ve removed minimum fees and applied a smaller and more practical fee percentage to each side of the transaction.
- For clients, our new structure applies a 4%-8% service fee to completed booking agreements, a sliding scale that offers a lower percentage for bigger bookings. This fee covers the costs related to booking and allows us to guarantee client events and associated payments, a benefit that helps you get more gigs.
- For members with a free GigSalad membership, our new structure applies a 5% service fee to completed booking agreements. This fee allows us to offer guaranteed payments and cancellation protection to our members, and helps us keep the website updated with the best security measures possible.
- For Featured and Pro members, our new structure applies a 2.5% service fee to completed booking agreements, which is lower than standard credit card processing fees. Our platform lets you collect client payments in full for less than it would cost you to collect the funds yourself.
With our new fee structure, clients will receive quotes containing a similar list of costs, making it transparent and comparable to other quotes. It also helps us keep costs down while providing both you and your clients more features, benefits, and protection. Keep in mind, a service fee is only applied when you’ve been booked. You’ll never be charged for receiving leads or sending quotes and messages.
Why do I have to pay a service fee on top of my membership cost?
Your membership fee pays for the benefits offered with your profile as well as the increase in exposure (the higher level of membership you purchase, the more exposure and leads you get). Whereas the service fee covers the costs associated with bookings. The service fee for paid members is only 2.5% which is equal to or even lower in some cases than many standard credit card processors. So basically, we’re just asking you to help us over the cost of accepting card payments on your behalf. Helping us cover these costs helps us stay in business so we can keep bringing you more gigs. That’s our #1 priority!
As always, fast payout options
Although we haven’t made changes to the payout methods we offer, we’re always researching new options to ensure we’re providing you the quickest and most convenient ways to get paid.
When you book on GigSalad, you can choose to receive your funds either by direct deposit, which offers the fastest payout in the industry, or by PayPal, where we cover the fees they often charge when accepting money for goods and services.
Does GigSalad facilitate payments in Canadian dollars?
Yes! As of January 2, 2018, our Canadian members can now send quotes and accept payments in Canadian dollars, which eliminates the hassle of converting their rates to USD. Learn more about booking in Canadian dollars.
Why all the changes?
We know that change can be frustrating for some, even if those changes make a product or service better. But as an online platform, it’s imperative that we keep improving and evolving in order to engage with more potential clients. The wider and more diverse audience we can reach, the more gig opportunities we can deliver to you.
What do I do now?
Explore the updated platform! And please keep your feedback coming. Your suggestions make these improvements possible. We’ll continue working hard for our community and adding even more features and benefits in the future.