There’s a whole world of knowledge at your fingertips that could help you book more gigs on GigSalad. Learn how to use every feature, get information about the platform, and find answers to all your questions in our robust and detailed help center. If you haven’t explored it yet or don’t refer to it often, here are 4 reasons you should!
Pro tip: We’re here to talk about GigSalad, but this applies to all help centers for any service you use. Self-service can go a long way to building your business.
1. Get immediate answers when you need them
While we strive to be a quick email or phone call away at GigSalad, you might not always be able to reach us when you need help. Emails may not get an immediate response, phone lines can get busy, and more than anything, problems often come up outside of regular business hours. The help center is your biggest asset in getting immediate answers for whatever you need.
Use the search box, trying various phrases and keywords until you get an article that will help you. If you aren’t quite sure the best search phrase to use, try browsing by topics instead. The article titles are all written in a way that explains the content of the article as well as what questions the article might answer.
2. Learn more about every aspect of the site
Help centers on any website are a great place to learn how a company or service actually works. About pages and How it Works are often simplified to serve as marketing tools, which means they might not have enough details to really inform you about a product. Help sections dive deeper into every aspect of the service and offer a more technical look at how everything works.
To be successful when using GigSalad, or any service, you need to know every feature available to you and which you should be using. Exploring the platform itself is the best way to learn everything, but the knowledge base is a great backup to make sure you don’t miss anything and you completely understand how to use it to its full benefit.
3. Help to answer your clients’ questions
You may find yourself in a situation where your client isn’t sure how to proceed with a certain action. Rather than leave them floundering or having to search for help on their own, be armed with all the knowledge you need to help them. This is especially important if you’re dealing with a client that’s never booked before.
Take some time to explore the other side of the help center. Familiarize yourself with the booking process from the client’s side. Read articles about booking vendors and making payments. With a little research, you’ll be ready to answer any question they have, sometimes before they even ask it. If you can provide the help your clients need, you’re likely to book more gigs.
4. Find answers to questions you didn’t know you had
They are called “frequently asked questions” for a reason – because 9 times out of 10, every question you have has already been asked by several other people. It’s from those questions that knowledge bases are built. That means not only will you be able to get the answers you need, but you can also find answers to other questions you might have in the future.
Utilize the “most popular” articles lists to get a snapshot of which topics other users are visiting. This is your biggest clue about what questions are being asked (and answered) most frequently. You can browse popular articles for both vendors and event planners.
🌠 You’ve heard it before and it’s still true. Knowledge is power! Being an expert on the platform and its processes will help make you more successful with GigSalad and reassure your clients that you’re a true professional.