Dan Chan - "The Millionaires' Mentalist"
- Mountain View, CA
- Corporate Magician
- 90 Verified Bookings
Kyle M. said “The entertainment was fantastic!!! Highly recommend.”
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Xpress Waiters. provides professional serving staff, event services and experienced bartending staff to private and corporate event clientele. Our customers event types range from a private home event needing kitchen assistance for a formal dinner party or even casual backyard barbecue, to a corporate after hours cocktail party or a caterer requiring banquet servers for a large event.
As a paying customer of Roddy’s services, I believe I owe it to other potential consumers to let them know about a potential experience they might encounter, both good and bad, so that they can make a more informed decision moving forward.
We contacted Roddy in Dec 2017 after researching possibilities of event staff online for our June wedding event.
Roddy sounded extremely knowledgeable, experienced and confident with what he could provide to meet our needs: coordinated the timing of different food and beverage stations including appetizer, main, and dessert as well as cleanup of rented dishes, where transitions and timing were key to make things run smoothly. 4 workers from 4-9pm was suggested as sufficient. All payment was required and submitted previous to event.
We agreed to meet in May 2017 to see the space and discuss layout, finer details and modifications. During this meeting, again, Roddy was confident, gave suggestions, and assured us that things could be done and did warn that timing between appetizer and main dinner would be tight, so we were able to plan a buffer just in case.
Once we met in May, it also seemed that meeting the day before when everything was truly set up would be ideal. We were reminded that it would be another $75 per visit. In actuality, Roddy’s visit wasn’t for us, it was really so that he could lead his team to be confident and aware enough to deliver the level of service we agreed to. Roddy, without the extra visit, assured us that he was capable of doing the work we agreed to confidently.
Before the actual event, I sent detailed notes via Google Drive so the recipes of our drink stations and other details we discussed could become even more familiar.
On the actual even day, I will say, we got wonderful compliments to the entirety of the event, which does speak to Roddy and his staff’s execution of many of the deliverables. However, there are bigger points that I do believe that consumers should be aware of:
-Roddy’s entire team of 4 did not all show up on time at the venue
-Days before the event, Roddy was unreachable/barely responsive to talk through details with our event coordinator and myself, even on the phone and seemed unaware of some of the details according to the event coordinator.
-Roddy seemed to not know anything about the notes sent previously and did not know how to navigate them printed out at the venue
-Our beverages, which had detailed scaled recipes for lemonade and iced tea, were not followed and thus didn’t taste good and were not consumed as much as they could have by our guests.
-Lastly, Roddy and team arrived so under prepared that they asked the groom, who was getting married in an hour, questions about the notes and how to proceed, consuming him so much that he wasn’t able to attend to other key details necessary for an extra smooth wedding for us
-I will reiterate, that to a guests eye, things went really well. However, I feel that the under preparation, unresponsiveness leading up to the event and involving of the groom are absolutely unacceptable to the point that other consumers should be warned. It should also be noted that we did reach out to Roddy with concerns following the event with no response, explanation, or apology.
Price Range: $200 - $25,000
Languages: English, Portuguese, Spanish
Insurance: $1,000,000 - Full Coverage
Xpress Waiters. has been serving Northern California and the San Francisco Bay Area since 2012. Roddy Diaz., founder and president, actively participates in all aspects of the business. When Xpress Waiters started operations it was as an individual food delivery service run from a very small office desk in Burlingame. Now, our mailing address has changed to a downtown San Jose building and we continue striving to be the No. 1 Event Firm on the west coast.
Staffing
(4 Hour Minimum applies to all staff).
*Rates are advance rates for bookings at least one week in advance.
**Holidays double rate: Thanksgiving, Xmas eve, Xmas, New years Eve, New Years Day $100 deposit
*** Travel Fees: We are located in the San Jose Area. Beyond 50 miles from San Jose there is a $100 travel fee for every 4 staff. Beyond 75 miles $200, 76-100 miles $275.
Servers, General Party Staff, Banquet/Catering Staff (1 staff every 25 guests recommended).
1 Staff Member $32 per hour
2 or more staff members $27 per hour
6 or more staff members $26 per hour
Servers and general party staff are NOT permitted to do any sort of reheating, barbequing, or preparing of food. Food must be prepared as servers are only allowed to plate and serve food. Please see food prep staff below. They may prepare salads, cold appetizers, cheeses etc.
Bartender rental (2 Bartenders for every 100 people)
1 Bartender $35 per hour
2 or more bartenders $29 per hour
4 or more bartenders $26 per hour
Bar consult fee: $50
(If you would like help with purchasing quantities for your bar)
Captains/Event Coordinator
Event Coordinator (Owner, One of Three Managers) $40 per hour
Captain(required for 4 or more servers) $35 per hour
(Captain is not an event coordinator. For large groups please make sure you have a coordinator or someone to manage your event and give our crew instructions on site)
Food Prep Staff:
1 or more staff members $35 per hour
Food prep staff is only allowed to reheat food and do some Limited barbequing a well as prepare salads etc. THESE STAFF ARE NOT PERMITTED TO COOK MEAT, SEAFOOD, OR POULTRY THEY ARE ONLY PERMITTED TO REHEAT, MAKE SALADS, ASSEMBLE APPETIZERS, PLATE FOOD.
Cooks:
1 or more staff members $50 per hour
Personal Chefs $75 per hour
Site Visit: $75 East Bay/ $ 50 Bay Area/ $150 North Bay
Staffing number guidelines:
For every 100 people: 2 Bartenders and 4 Servers are required/recommended for bar with buffet dinner. 2 Bartenders and 6 servers are recommended for a sit down dinner. 2 kitchen staff for every 100 guests for buffet, 3 for sit down dinner.
Set up time guidelines:
If everything is set up and ready to go we need about one hour to set up and organized from our end. If rentals, guest tables, buffet etc need to be set up we need 3 hours minimum to set up. 1 Hour for General clean up, 2 hours for facility to be left in condition it was in upon entry. All staffing in excess of 8 hours will be billed at time and a half and holidays at double time.
Dress code for staff:
Our general dress code unless otherwise notified is the bistro look. The bistro look consists of black pants or knee length skirt, black button up dress shirt.
All alcohol and supplies must be within 15 ft of bar area. A $75 fee will be applied if it is necessary to move alcohol and supplies from elsewhere at location to bar area. Not necessary to refrigerate, as we will ice down anything that needs to be iced upon arrival.
Additional Insured: If you wish to be added to our insurance as additional insured or the venue which your event is at requires that they be added to our policy there is a $150 fee.
Trash Removal: (For up to 250 guests)
Bar Trash Removal $125
Complete event food and bar trash removal $350
(Includes Trash Bags, Trash Cans, and complete removal and disposal of all trash, boxes, and recyclables)
Food Pick Up and Delivery
$200 charge for pick up of food at one location and delivered to your event. There is a subsequent $35 charge for each additional pick up location.
Alcohol Pick Up/Storage/Delivery
There is a $350 fee for us to pick up, store and deliver the alcohol for your event. $225 if you drop off at our location.
Misc. Charges: There is a $50 charge to move a bar from one location to another in the middle of an event or to have bartender leave one bar and go to another.
*18.5% Gratuity/Service Charge apply on all services regardless whether you give them a cash tip or not. You are more than welcome to give the staff an additional gratuity in cash, however the gratuity service charge still applies.
** or 20% Gratuity/Service Charge if using a credit card for payment. Gratuity Service Charge Includes: Staff Gratuity, Delivery of Rentals(not requiring truck) ,and damage insurance on rentals.
***(Events are planned so far in advance it is sometimes hard to determine what our distributors have in inventory. We therefore reserve the right to replace any brand with a brand of equal or greater value for any party package)
-A non-refundable deposit of $75 due now with a signed copy of the contract. Final head count is due one week before the event. Final balance is due 7 days before event by check, cash or credit card.
Misc. Charges: There is a $50 charge to move a bar from one location to another in the middle of an event or to have bartender leave one bar and go to another. *18.5% Gratuity/Service Charge apply on all services regardless whether you give them a cash ti
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