This is a horrible company with terrible business practices. I purchased a deal for DMV Characters through Livingsocial for a four hour bounce house rental. I thought this was an amazing deal and it would be great to have for the older kids at my daughter’s first birthday party. When I initially called to set up the rental, which was a full month before the party, no one answered however someone did call me back about a day or two later. I provided the female salesperson with all of the necessary information i.e. date, time, location, and so on. She assured me she had everything she needed and my rental was all set. Well fast forward to the week of the party. I called on Monday to confirm my rental and ended up leaving a voicemail because they have some sort of Google account phone service in which they never answer the phone so your only option is to leave a voicemail. I assumed someone would call me back a day or two later but by Thursday I still had not received a return call and started to worry. So Thursday afternoon I attempted to contact the company again, and again had no choice but to leave a voicemail. About an hour later I received a text message from the number I called saying “Yes we will be there. Your apt is confirmed.” In my opinion it was very rude and unprofessional to respond to a client with a text message, but then chose to accept the fact that at least they acknowledged me and sent a response. Again my rental was for four hours, from 2pm- to 6pm, with set up and breakdown handled by DMV Characters. On the day of the party, 2pm came and no one showed up. At 2:15 I sent a text message asking when can I expect someone to arrive with my rental. I figured this would be the best way to communicate with them since our last communication was via text. Never received a response. From 2:30 to 6pm myself and several of my family members attempted to make contact with DMV Characters. They never showed, returned my calls, or sent a text message regarding my rental. I was so disappointed and more hurt by the fact that they didn’t have the decency to provide me with a courtesy call or even a text to say they would be unable to fulfill my request. I will NEVER recommend them as a reputable company to ANYONE I know. Evidently they are in the rip off business and they don’t deserve to make another dime off of innocent people.
Response from RVA Party Crasherz:
Client never booked thru gigsalad. Fake Review. Unlike gigsalad, the date and time are provided for the business.