Santa was late and seemed unprepared for the event. He called me at the planned arrival time and was not yet dressed and wanted us to provide space to get into costume (which was impossible and quite frankly, completely inappropriate).
When he did arrive, he seemed disheveled .. also, not particulalrly engaging with the kids - he didn't seem to know how to interact with the different ages or make some of the younger ones feel comfortable. Also - the costume looked cheap and too worn out.
While our children seemed to enjoy the surprise, for the money spent it was a disappointing experience for the adults.