There were several elements that were disappointing.
The bartender arrived 40 minutes late. The event began at 9. The bartender arrived at 9:10.
I made several inquiries about a portable bar. I was assured the bartender would provide a portable bar, instead she bought a table. The serving space would not accommodate a full table, therefore, we had to set her up at my food table. Due to the late arrival and set up, the bartender did not begin serving until close to 10 pm.
The bartender did not provide ice for 18 people. One of my guest had to leave to go and get ice at 9:30.
The contract provided condiments as well as supplies. The bartender did not have shakers, she bought limes. There were no additional condiments.
Lastly, my husband had to speak with the bartender about leaving the area without warning. After the discussion, she did let us know when she was leaving.
Overall, I was very hurt and disappointed with the service provided and professionalism displayed during my event. Due to the policy at Gigsalad, I was not able to contact Raychell or Nadia to resolve any of these concerns the night of the event. I was subjected to waiting for email responses at 9:00 pm when the bartender had not arrived.
I have yet to receive a phone call from Pass the Bar or Gigsalad about the number of challenges that took place with my event.
Hired as: Bartender
Response from Pass The Bar Event Services:
Thank you for your feedback regarding our services for your event. We apologize that you feel our services took away from the elegance and joy of your special day. Our bartender indeed get stuck in traffic and arrived right at 9:00pm. We apologize for the inconvenience it must have caused you. Our bartender provided a 6ft table, which is our standard bar. The bartender was not able to setup on time due to the miscommunication regarding the food table and our table. Ultimately, our table was used for the food table as well. As for ice, our bartender provided plenty of ice for the event and did not run out at 9:30pm since she wasn't set up until close to 10:00pm. As stated in our contract, we provide basic garnishes, which are lemons and limes. Cherries, olives, etc. are additional charges and are not apart of the contract. We apologize for the miscommunication. Shakers are apart of our supplies, which we did provide. We will absolutely speak with our bartender about leaving to the restroom without notifying anyone. We are very sorry that you had to deal with that on your special day. We strive to add elegance and fun to all the events we service, so we are extremely disappointed that you feel we fell so far short for you. We hope to have the opportunity to improve your opinion of us in the future.