I had a private party and needed a last minute server. I spoke to Tiffany and had no problem booking at all, which was nice. The ONLY good thing about this company (as far as I was concerned). Not only was the rate of a server completely outrageous ($150 for 4 hours!), the server that worked for me was just awful. He had mentioned it was his 3rd time working for the company but it seemed to me he had absolutely no training and had never served in his life. I had to tell him how to do his job! He asked me way too many questions and was slowing me down tremendously (I was cooking). He stood around so much, it was as if I hired a teenager to serve a 32 person party! When, for the price I paid, he should have never had the chance to be standing around. I had to tell him to do dishes as they were piling up and overflowing over the sink. I had to tell him to check on the guests and clean plates off the table. The thing that just put me over the edge was when he gave a halibut dish to a guest that had requested a meat dish. He didn't even ask me before he did it! ( I had allotted the perfect amount of dishes for each guest.) Thank GOD, the guy that had requested Halibut was Okay with getting meat! It was just despicable. I will never hire anyone from this company. I was so disappointed. SO disappointed.
Hired as: Waitstaff
Response from Night & Day Productions:
I would like to apologize for the bad service that you received for your event. I looked up your contract because that rate did look awfully high but the rate was that amount because it was New Years Eve. I understand that does not excuse the lack of service that you received and we are deeply sorry that your event did not run smoothly. We have taken many steps since 2012 to make sure that the staff we provide is properly trained and are closely monitored at events to ensure that they go above and beyond for our clients. We hope that one day we will be able to work with you again to show you how we have improved.
Night & Day Productions