There is not a way to put into words how perfect our experience went. Originally I bought a deal on living social with very short notice. I received a confirmation email regarding the party the following day which was a Monday. Queen Elsa came that following Saturday and called about 10 minutes before to let us know when she could be there. She came in was so kind to my shy daughter. She has a hard time opening up to strangers but Elsa could read exactly what she was thinking. She came in and read her story in character and interacted with all of the kids. She taugh princess manners, played dress up, played games, made snow and sang so gracefully! Great voice! She made my daughters world that day and ever since!! She blew me away with everything she did and even brought little favors for the kids! And not once did she ever seen the slightest bit irritated with any kid. Just amazing!!! I would recommend her to EVERYONE!!