I was so impressed with this company from the start. I did shop around and this is the best deal in town. Plus, I read reviews and saw that so many people had had good experiences, I figured we'd give it a try. I was impressed with how responsive and communicative they were even prior to the party. All of my questions were answered via email very promptly and thoroughly (which I appreciated!) Even with my high expectations, I was still beyond impressed with our princess. We had the Snow Queen, and she was beautiful, so sweet and engaging with the girls, and just handled everything perfectly and professionally. I was blown away! It was really the best birthday party ever.