Initially I was worried because connecting with anyone at My Enchanted Birthday proved difficult. When you call and receive their outgoing message you are told the best way to schedule a party is to complete a form on the website. So I did that and also called and left a voicemail after completion with my name and number telling them so. I never heard back so called again and left another voicemail. When I did hear back I was told that there is actually a better way to schedule an appointment which is filling out an email questionnaire. This needs to be straightened out. Not consistent and frustrating. Now when the "snow queen" arrived at our house it was magical. She kepts the kiddos happy for an entire hour and was awesome. I guess its was worth the initial frustration. I would use them again.