Magicians, Clowns, Face Painters and Balloon Twisters

I feel the need to respond to this review in depth
"I booked this service for a clients event. With “35 years of experience” I expected much better service. When the clown arrived she asked me if she should wear the wig she brought with her because she thought it looked too messy.(Performer denies that she said that)
I didn’t feel that was my problem to deal with and told her that we hired a clown so we expecting somewhat of a transformed look.(Performer wore a "specific contemporary clown" look exactly picked out by this party planner)
I specifically mentioned to the owner the need for the clown to be energetic and engaged with the kids.
(kids and parents were having fun playing to the music and balloon sculptures and face painting that performer provided.
There was absolutely none of that. She sat there and did balloons and face painting As she was doing face painting, instead of having a book of designs she was scrolling through her phone on google to show the kids pictures of designs. (we never promised a book of designs -performer had designs on her phone which is
perfectly normal---this is another example of this party planner having booked someone before and expecting us to mirror exactly what happened before without telling us that is exactly what she wanted)

Then he came to me asking to sign a paper confirming the service was complete and I asked a question regarding a section about tip and his response was “I have no idea, I’m just her friend”. But yet he’s coming to me to sign a work order. (performer denies this)
This was a last minute booking and I was nervous about it from the start. (this client called several times so this was not a last minute order-this party planner is extremely nervous agent ----she and her client signed a receipt for the service which said everything was fine and gave a $50 tip )