You may dispute reviews only if they are obscene, abusive, or fraudulent. If a review you receive meets one of the above, then it can be disputed. When you select to dispute a review, it will be held for arbitration while we review your information and possibly contact the reviewer for fact-checking. If facts check out, you will be given an opportunity to work out your differences with the reviewer and if mutually agreed, the review can be removed.
For example, you are hired to provide services at a party. Murphy’s Law is in effect and nothing goes as planned: the wheels fall off your truck on your way to the gig, your singer has a sudden bout of laryngitis, and Aunt Mille can’t stand your set list. The client, obviously unhappy, gives you 1 star and a terrible review. You humbly and honestly discuss the issues, and agree to play her next party for free to make amends. Both sides are happy, the review is removed or edited and goodwill is restored. And most importantly, you made it right, reviews or not.