{"id":27566,"date":"2023-03-22T13:24:58","date_gmt":"2023-03-22T18:24:58","guid":{"rendered":"https:\/\/www.gigsalad.com\/blog\/?p=27566"},"modified":"2026-01-16T14:42:56","modified_gmt":"2026-01-16T20:42:56","slug":"how-to-respond-to-negative-reviews","status":"publish","type":"post","link":"https:\/\/www.gigsalad.com\/blog\/how-to-respond-to-negative-reviews\/","title":{"rendered":"How to Respond to Negative Reviews"},"content":{"rendered":"

Last updated on January 16, 2026<\/p>
\n

Receiving negative reviews is an unavoidable part of the gig industry and part of your online reputation. They can be hard to accept, but it’s important to keep things in perspective. You can\u2019t control what a client writes about you, but you can control how you respond to negative reviews.<\/p>\n\n\n\n\n\n\n\n

<\/div>\n\n\n\n

Types of negative reviews<\/h2>\n\n\n\n

A well-worded and professional response is your best defense against a negative review. However, there are different levels of negativity, and the approach you take when responding will vary based on how negative the feedback is. In this article, we provide negative review response examples to help you put your best foot forward when responding to a bad review. <\/p>\n\n\n\n

<\/div>\n\n\n\n

The perceived negative review <\/h3>\n\n\n\n

When a client leaves a 4-star review, it can be perceived as negative since they didn\u2019t choose to give you 5 stars. However, in most cases, a 4-star review is going to have nothing but positive content. <\/p>\n\n\n\n

Sometimes, clients will have a \u201cnothing is perfect\u201d attitude and refuse to review anything with 5 stars. It\u2019s not a reflection of you or your performance. The review may not meet your expectations, but if the content in a 4-star review is favorable, then you should respond as though it’s a positive review.<\/p>\n\n\n\n

Don\u2019t dwell on the missing star, and sincerely thank the client for their positive feedback.<\/p>\n\n\n\n

<\/div>\n\n\n\n
\"How<\/figure>\n\n\n\n
<\/div>\n\n\n\n

\u2b50 You might also like: <\/strong>4.95 is the New 5.0: How 4-Star Reviews Can Help You<\/a><\/p>\n\n\n\n

<\/div>\n\n\n\n

The partially negative review<\/h3>\n\n\n\n

Clients who leave a 3 or 4-star review likely felt that they had some sort of negative experience with either your performance or their interactions with you. It could be anything from your communication prior to the event to a misunderstanding regarding the services they were expecting. <\/p>\n\n\n\n

No matter what the issue is, your response should come from a place of respect and professionalism. Address their concern while also showing gratitude for the positive portion of their review. <\/p>\n\n\n\n

<\/div>\n\n\n\n
\"How<\/figure>\n\n\n\n
<\/div>\n\n\n\n

The negative review<\/h3>\n\n\n\n

Sometimes, things just don\u2019t go the way we plan, which can lead to a bad review. When you receive less-than-stellar feedback, accept it as constructive criticism and be gracious in your response.<\/p>\n\n\n\n

This will show the unhappy customer and other future clients that although you have a negative review, you handled it professionally and have used it as a tool to improve. Most potential customers can forgive an unfavorable review if it has a kind and professional reply. <\/p>\n\n\n\n

When responding to negative reviews, you should own up to your mistake and cordially accept the feedback. <\/p>\n\n\n\n

<\/div>\n\n\n\n
\"How<\/figure>\n\n\n\n
<\/div>\n\n\n\n

Pro tip: <\/strong>If the client requests for you to take any action in their review, such as a refund, you should let them know that you will reach out privately to resolve the issue. Avoid starting arguments or negotiations through the review feed. <\/p>\n\n\n\n

<\/div>\n\n\n\n

How NOT to respond to a negative review<\/h2>\n\n\n\n

It can be hard not take a bad review personally, but it’s important not to react with an emotional response. You should try to look at negative feedback as a learning opportunity and a chance to practice reputation management, both on review sites and social media.<\/p>\n\n\n\n

If you need to take a day or two to respond to the customer’s review, that’s okay. But keep in mind, when you do respond, the things you say are a reflection of your business and all potential customers will be able to see it. <\/p>\n\n\n\n

As a business owner, it can be easy to become defensive when you don’t agree with the review and you feel like it may hurt your business. In fact, a rash and inflammatory response is far more detrimental than the review itself. <\/p>\n\n\n\n

<\/div>\n\n\n\n

Avoiding negative reviews<\/h2>\n\n\n\n

While some things are out of your control and everyone has bad days, there are things you can do to avoid common mistakes<\/a> that are the root of many negative reviews.<\/p>\n\n\n\n

\n

\u2714 Good communication<\/strong> \u2013 Prior to the event, be responsive and proactive with your communication. Make sure to check in with them a week or so ahead to confirm the details. This will give the client confidence in both your reliability and performance. <\/p>\n\n\n\n

\u2714 Set expectations<\/strong> \u2013 Make sure that you have clarified with the client exactly what they are anticipating from your performance. This will prevent them from having unrealistic expectations that may lead to disappointment and help you prepare appropriately.<\/p>\n\n\n\n

\u2714 Don’t bring a guest<\/strong> \u2013 Unless you have discussed bringing a guest with the client beforehand, it is best to avoid bringing someone with you to the event.<\/p>\n\n\n\n

\u2714 Triple-check your availability<\/strong> \u2013 It\u2019s extremely frustrating for a client to receive and book a quote only to find out that the performer is actually unavailable. Before you send a quote to a client, you should always confirm your availability and hold the date until the quote expires.<\/p>\n\n\n\n

\u2714 Have a clear contract<\/strong> \u2013 The best way to avoid conflict with a client is to have a clear and straightforward contract. Include a cancellation policy, the exact services you are going to provide, and the event venue and time. You can even go a step further and include things like breaks, load-in times, and equipment to be provided. <\/p>\n<\/div><\/div>\n\n\n\n

<\/div>\n\n\n\n

Ensuring that you have checked all the boxes above will help prevent any misunderstandings that could lead to negative feedback.<\/p>\n\n\n\n

<\/div>\n\n\n\n
\"communicate<\/figure>\n\n\n\n
<\/div>\n\n\n\n

\ud83d\udcd6 Read this next:<\/strong> 10 Proven Booking Tips from Entertainers on GigSalad<\/a><\/p>\n\n\n\n

<\/div>\n\n\n\n

Disputing reviews<\/h2>\n\n\n\n

There are times when a client may leave a review that is truly unjust or inappropriate. In these cases, you have the option to dispute the review<\/a> on GigSalad. When you dispute a review, it will immediately become inactive, and you will have the opportunity to explain why the review should be removed.<\/p>\n\n\n\n

Once the dispute is submitted, our team will audit the review and determine whether it should be removed or not. Remember that disputing a review does not guarantee its removal but does give you a chance to share more information about the situation.<\/p>\n\n\n\n

<\/div>\n\n\n\n

\ud83d\udc49 Need help bringing that rating up? Check out:<\/strong> How to Get More Five-Star Reviews from Clients on GigSalad <\/a><\/p>\n\n\n\n

<\/div>\n\n\n\n

Negative reviews are an unfortunate part of the gig business. However, approaching them appropriately can actually benefit your business by demonstrating that you handle criticism professionally and are dedicated to bettering yourself and your brand. \ud83c\udf1f<\/p>\n\n\n\n

<\/div>\n\n\n
\n
\"Get<\/a><\/figure>\n<\/div>\n\n\n
<\/div>\n","protected":false},"excerpt":{"rendered":"

Last updated on January 16, 2026 Receiving negative reviews is an unavoidable part of the gig industry and part of your online reputation. They can be hard to accept, but it’s important to keep things in perspective. You can\u2019t control what a client writes about you, but you can control how you respond to negative […]<\/p>\n","protected":false},"author":7378,"featured_media":27647,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[9],"tags":[8504,10193,9846,10192,544],"class_list":["post-27566","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gig-business","tag-bad-reviews","tag-negative-review-response","tag-online-reviews","tag-review-response","tag-reviews"],"acf":[],"yoast_head":"\nHow to Respond to Negative Reviews - The GigSalad Community<\/title>\n<meta name=\"description\" content=\"Knowing how to respond to negative reviews is an important part of being in the gig industry. Our guide can help you handle them with ease!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gigsalad.com\/blog\/how-to-respond-to-negative-reviews\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Respond to Negative Reviews\" \/>\n<meta property=\"og:description\" content=\"Knowing how to respond to negative reviews is an important part of being in the gig industry. Our guide can help you handle them with ease!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gigsalad.com\/blog\/how-to-respond-to-negative-reviews\/\" \/>\n<meta property=\"og:site_name\" content=\"The GigSalad Community\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/gigsalad\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/sonia.rguzman\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-22T18:24:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-16T20:42:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.gigsalad.com\/blog\/wp-content\/uploads\/2023\/03\/How-to-Respond-to-Negative-Reviews.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Sonia Guzman\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@GigSalad\" \/>\n<meta name=\"twitter:site\" content=\"@GigSalad\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sonia Guzman\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/how-to-respond-to-negative-reviews\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/how-to-respond-to-negative-reviews\\\/\"},\"author\":{\"name\":\"Sonia Guzman\",\"@id\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/#\\\/schema\\\/person\\\/91b86087cb40c0e2f0694b1921b866a3\"},\"headline\":\"How to Respond to Negative Reviews\",\"datePublished\":\"2023-03-22T18:24:58+00:00\",\"dateModified\":\"2026-01-16T20:42:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/how-to-respond-to-negative-reviews\\\/\"},\"wordCount\":1043,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/how-to-respond-to-negative-reviews\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/www.gigsalad.com\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/03\\\/How-to-Respond-to-Negative-Reviews.png?fit=1200%2C628&ssl=1\",\"keywords\":[\"bad reviews\",\"negative review response\",\"online reviews\",\"review response\",\"reviews\"],\"articleSection\":[\"Gig Business\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/how-to-respond-to-negative-reviews\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/how-to-respond-to-negative-reviews\\\/\",\"url\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/how-to-respond-to-negative-reviews\\\/\",\"name\":\"How to Respond to Negative Reviews - The GigSalad Community\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/how-to-respond-to-negative-reviews\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/how-to-respond-to-negative-reviews\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/www.gigsalad.com\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/03\\\/How-to-Respond-to-Negative-Reviews.png?fit=1200%2C628&ssl=1\",\"datePublished\":\"2023-03-22T18:24:58+00:00\",\"dateModified\":\"2026-01-16T20:42:56+00:00\",\"description\":\"Knowing how to respond to negative reviews is an important part of being in the gig industry. Our guide can help you handle them with ease!\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/how-to-respond-to-negative-reviews\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/how-to-respond-to-negative-reviews\\\/#primaryimage\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/www.gigsalad.com\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/03\\\/How-to-Respond-to-Negative-Reviews.png?fit=1200%2C628&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/www.gigsalad.com\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/03\\\/How-to-Respond-to-Negative-Reviews.png?fit=1200%2C628&ssl=1\",\"width\":1200,\"height\":628,\"caption\":\"How to Respond to Negative Reviews\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/\",\"name\":\"The GigSalad Community\",\"description\":\"Inspiration and information from behind the curtain.\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/#organization\",\"name\":\"GigSalad\",\"url\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i2.wp.com\\\/www.gigsalad.com\\\/blog\\\/wp-content\\\/uploads\\\/2015\\\/04\\\/circle-bl-400.png?fit=400%2C400&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i2.wp.com\\\/www.gigsalad.com\\\/blog\\\/wp-content\\\/uploads\\\/2015\\\/04\\\/circle-bl-400.png?fit=400%2C400&ssl=1\",\"width\":400,\"height\":400,\"caption\":\"GigSalad\"},\"image\":{\"@id\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/gigsalad\",\"https:\\\/\\\/x.com\\\/GigSalad\",\"https:\\\/\\\/instagram.com\\\/teamgigsalad\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/gig-salad\",\"https:\\\/\\\/www.pinterest.com\\\/gigsalad\\\/\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/peacelovegigs\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/#\\\/schema\\\/person\\\/91b86087cb40c0e2f0694b1921b866a3\",\"name\":\"Sonia Guzman\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a92330e2e30a64ae04143c3f58bda5e0188b0cf6b49509499a9e1bc6b6f15ca1?s=96&d=blank&r=pg\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a92330e2e30a64ae04143c3f58bda5e0188b0cf6b49509499a9e1bc6b6f15ca1?s=96&d=blank&r=pg\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a92330e2e30a64ae04143c3f58bda5e0188b0cf6b49509499a9e1bc6b6f15ca1?s=96&d=blank&r=pg\",\"caption\":\"Sonia Guzman\"},\"description\":\"Sonia is a Customer Happiness Agent at GigSalad and uses the knowledge she's gained from helping both the vendor and client through the booking process to give her best event planning advice. When she\u2019s not at work she enjoys the outdoors, a good book, trying new recipes, and spending quality time with her husband and their furbabies.\",\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/sonia.rguzman\",\"https:\\\/\\\/www.instagram.com\\\/sonnyskys\\\/\"],\"url\":\"https:\\\/\\\/www.gigsalad.com\\\/blog\\\/author\\\/sonia\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How to Respond to Negative Reviews - The GigSalad Community","description":"Knowing how to respond to negative reviews is an important part of being in the gig industry. Our guide can help you handle them with ease!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.gigsalad.com\/blog\/how-to-respond-to-negative-reviews\/","og_locale":"en_US","og_type":"article","og_title":"How to Respond to Negative Reviews","og_description":"Knowing how to respond to negative reviews is an important part of being in the gig industry. Our guide can help you handle them with ease!","og_url":"https:\/\/www.gigsalad.com\/blog\/how-to-respond-to-negative-reviews\/","og_site_name":"The GigSalad Community","article_publisher":"https:\/\/www.facebook.com\/gigsalad","article_author":"https:\/\/www.facebook.com\/sonia.rguzman","article_published_time":"2023-03-22T18:24:58+00:00","article_modified_time":"2026-01-16T20:42:56+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/www.gigsalad.com\/blog\/wp-content\/uploads\/2023\/03\/How-to-Respond-to-Negative-Reviews.png","type":"image\/png"}],"author":"Sonia Guzman","twitter_card":"summary_large_image","twitter_creator":"@GigSalad","twitter_site":"@GigSalad","twitter_misc":{"Written by":"Sonia Guzman","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.gigsalad.com\/blog\/how-to-respond-to-negative-reviews\/#article","isPartOf":{"@id":"https:\/\/www.gigsalad.com\/blog\/how-to-respond-to-negative-reviews\/"},"author":{"name":"Sonia Guzman","@id":"https:\/\/www.gigsalad.com\/blog\/#\/schema\/person\/91b86087cb40c0e2f0694b1921b866a3"},"headline":"How to Respond to Negative Reviews","datePublished":"2023-03-22T18:24:58+00:00","dateModified":"2026-01-16T20:42:56+00:00","mainEntityOfPage":{"@id":"https:\/\/www.gigsalad.com\/blog\/how-to-respond-to-negative-reviews\/"},"wordCount":1043,"commentCount":0,"publisher":{"@id":"https:\/\/www.gigsalad.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.gigsalad.com\/blog\/how-to-respond-to-negative-reviews\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2023\/03\/How-to-Respond-to-Negative-Reviews.png?fit=1200%2C628&ssl=1","keywords":["bad reviews","negative review response","online reviews","review response","reviews"],"articleSection":["Gig Business"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.gigsalad.com\/blog\/how-to-respond-to-negative-reviews\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.gigsalad.com\/blog\/how-to-respond-to-negative-reviews\/","url":"https:\/\/www.gigsalad.com\/blog\/how-to-respond-to-negative-reviews\/","name":"How to Respond to Negative Reviews - The GigSalad Community","isPartOf":{"@id":"https:\/\/www.gigsalad.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.gigsalad.com\/blog\/how-to-respond-to-negative-reviews\/#primaryimage"},"image":{"@id":"https:\/\/www.gigsalad.com\/blog\/how-to-respond-to-negative-reviews\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2023\/03\/How-to-Respond-to-Negative-Reviews.png?fit=1200%2C628&ssl=1","datePublished":"2023-03-22T18:24:58+00:00","dateModified":"2026-01-16T20:42:56+00:00","description":"Knowing how to respond to negative reviews is an important part of being in the gig industry. Our guide can help you handle them with ease!","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.gigsalad.com\/blog\/how-to-respond-to-negative-reviews\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.gigsalad.com\/blog\/how-to-respond-to-negative-reviews\/#primaryimage","url":"https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2023\/03\/How-to-Respond-to-Negative-Reviews.png?fit=1200%2C628&ssl=1","contentUrl":"https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2023\/03\/How-to-Respond-to-Negative-Reviews.png?fit=1200%2C628&ssl=1","width":1200,"height":628,"caption":"How to Respond to Negative Reviews"},{"@type":"WebSite","@id":"https:\/\/www.gigsalad.com\/blog\/#website","url":"https:\/\/www.gigsalad.com\/blog\/","name":"The GigSalad Community","description":"Inspiration and information from behind the curtain.","publisher":{"@id":"https:\/\/www.gigsalad.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.gigsalad.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.gigsalad.com\/blog\/#organization","name":"GigSalad","url":"https:\/\/www.gigsalad.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.gigsalad.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/i2.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2015\/04\/circle-bl-400.png?fit=400%2C400&ssl=1","contentUrl":"https:\/\/i2.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2015\/04\/circle-bl-400.png?fit=400%2C400&ssl=1","width":400,"height":400,"caption":"GigSalad"},"image":{"@id":"https:\/\/www.gigsalad.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/gigsalad","https:\/\/x.com\/GigSalad","https:\/\/instagram.com\/teamgigsalad\/","https:\/\/www.linkedin.com\/company\/gig-salad","https:\/\/www.pinterest.com\/gigsalad\/","https:\/\/www.youtube.com\/user\/peacelovegigs"]},{"@type":"Person","@id":"https:\/\/www.gigsalad.com\/blog\/#\/schema\/person\/91b86087cb40c0e2f0694b1921b866a3","name":"Sonia Guzman","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/a92330e2e30a64ae04143c3f58bda5e0188b0cf6b49509499a9e1bc6b6f15ca1?s=96&d=blank&r=pg","url":"https:\/\/secure.gravatar.com\/avatar\/a92330e2e30a64ae04143c3f58bda5e0188b0cf6b49509499a9e1bc6b6f15ca1?s=96&d=blank&r=pg","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a92330e2e30a64ae04143c3f58bda5e0188b0cf6b49509499a9e1bc6b6f15ca1?s=96&d=blank&r=pg","caption":"Sonia Guzman"},"description":"Sonia is a Customer Happiness Agent at GigSalad and uses the knowledge she's gained from helping both the vendor and client through the booking process to give her best event planning advice. When she\u2019s not at work she enjoys the outdoors, a good book, trying new recipes, and spending quality time with her husband and their furbabies.","sameAs":["https:\/\/www.facebook.com\/sonia.rguzman","https:\/\/www.instagram.com\/sonnyskys\/"],"url":"https:\/\/www.gigsalad.com\/blog\/author\/sonia\/"}]}},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2023\/03\/How-to-Respond-to-Negative-Reviews.png?fit=1200%2C628&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/p4VzDy-7aC","jetpack_sharing_enabled":true,"jetpack_likes_enabled":false,"jetpack-related-posts":[{"id":20905,"url":"https:\/\/www.gigsalad.com\/blog\/how-to-handle-reviews-the-good-the-bad-and-the-ugly\/","url_meta":{"origin":27566,"position":0},"title":"How to Handle Reviews: The Good, the Bad, and the Ugly","author":"Brian Jenkins","date":"March 15, 2019","format":false,"excerpt":"Reviews can make or break even the most talented performer\u2019s business. One great review from the right person and everyone wants to book the best! A scathing review from a dissatisfied customer causes people to doubt your credibility and keep looking. One thing is for sure, the review culture is\u2026","rel":"","context":"By: Brian Jenkins \u2014 Updated: December 17, 2024","block_context":{"text":"Gig Business","link":"https:\/\/www.gigsalad.com\/blog\/category\/gig-business\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2019\/03\/iStock-946025962.jpg?fit=1200%2C750&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2019\/03\/iStock-946025962.jpg?fit=1200%2C750&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2019\/03\/iStock-946025962.jpg?fit=1200%2C750&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2019\/03\/iStock-946025962.jpg?fit=1200%2C750&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2019\/03\/iStock-946025962.jpg?fit=1200%2C750&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":12683,"url":"https:\/\/www.gigsalad.com\/blog\/gigging-in-the-review-economy\/","url_meta":{"origin":27566,"position":1},"title":"Gigging in the Review Economy","author":"Brian Jenkins","date":"January 26, 2016","format":false,"excerpt":"In 2004, two former PayPal employees, Russel Simmons and Jeremy Stoppelman, wanted a way for friends to refer businesses to each other (Stoppelman caught the flu and couldn\u2019t find a new doctor). Working together, they founded Yelp, the wildly successful online review company, and forever changed the way consumers find\u2026","rel":"","context":"By: Brian Jenkins \u2014 Updated: March 10, 2025","block_context":{"text":"Gig Business","link":"https:\/\/www.gigsalad.com\/blog\/category\/gig-business\/"},"img":{"alt_text":"Man sitting with laptop looking through customer reviews before making a purchase","src":"https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2016\/01\/reviews-e1453152480316.jpeg?fit=1000%2C668&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2016\/01\/reviews-e1453152480316.jpeg?fit=1000%2C668&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2016\/01\/reviews-e1453152480316.jpeg?fit=1000%2C668&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2016\/01\/reviews-e1453152480316.jpeg?fit=1000%2C668&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":23153,"url":"https:\/\/www.gigsalad.com\/blog\/4-95-is-the-new-5-0\/","url_meta":{"origin":27566,"position":2},"title":"4.95 is the New 5.0: How 4-Star Reviews Can Help You","author":"Megan Price","date":"July 24, 2020","format":false,"excerpt":"We all strive for perfection in one way or another, and the review rating on your GigSalad profile is probably no exception. When we launched our new decimal rating system, a few feathers were ruffled as folks saw their \"perfect\" rating change to things like 4.97, 4.89, or 4.95. We\u2026","rel":"","context":"By: Megan Price \u2014 Updated: March 21, 2025","block_context":{"text":"Gig Business","link":"https:\/\/www.gigsalad.com\/blog\/category\/gig-business\/"},"img":{"alt_text":"4.95 is the new 5.0","src":"https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2020\/07\/iStock-1208411337-e1595603617233.jpg?fit=1000%2C604&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2020\/07\/iStock-1208411337-e1595603617233.jpg?fit=1000%2C604&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2020\/07\/iStock-1208411337-e1595603617233.jpg?fit=1000%2C604&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2020\/07\/iStock-1208411337-e1595603617233.jpg?fit=1000%2C604&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":22774,"url":"https:\/\/www.gigsalad.com\/blog\/the-importance-of-verified-reviews\/","url_meta":{"origin":27566,"position":3},"title":"The Importance of Verified Reviews","author":"Heather Roonan","date":"June 17, 2020","format":false,"excerpt":"Buyers are infinitely more likely to purchase something if there's a personal recommendation. And with the internet and a wealth of resources at our disposal, it's never been easier to get opinions. This means customer reviews aren't just important\u2014they're necessary to the success of your business. Surveys have shown that\u2026","rel":"","context":"By: Heather Roonan \u2014 Updated: February 12, 2026","block_context":{"text":"Gig Business","link":"https:\/\/www.gigsalad.com\/blog\/category\/gig-business\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2020\/06\/person-on-laptop-with-reviews.jpg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2020\/06\/person-on-laptop-with-reviews.jpg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2020\/06\/person-on-laptop-with-reviews.jpg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2020\/06\/person-on-laptop-with-reviews.jpg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2020\/06\/person-on-laptop-with-reviews.jpg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":21484,"url":"https:\/\/www.gigsalad.com\/blog\/15-most-frequently-asked-questions\/","url_meta":{"origin":27566,"position":4},"title":"15 Most Frequently Asked Questions (by GigSalad Members)","author":"GigSalad","date":"July 9, 2019","format":false,"excerpt":"The GigSalad Customer Happiness team receives a wide variety of questions daily about how GigSalad works and how to get the most out of a membership. Over the years, we have heard many of the same questions. Here are the answers to 15 of our members' most frequently asked questions!\u2026","rel":"","context":"By: GigSalad \u2014 Updated: January 21, 2026","block_context":{"text":"Using GigSalad (Providers)","link":"https:\/\/www.gigsalad.com\/blog\/category\/using-gigsalad-members\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2019\/06\/iStock-939837832.jpg?fit=1200%2C750&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2019\/06\/iStock-939837832.jpg?fit=1200%2C750&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2019\/06\/iStock-939837832.jpg?fit=1200%2C750&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2019\/06\/iStock-939837832.jpg?fit=1200%2C750&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2019\/06\/iStock-939837832.jpg?fit=1200%2C750&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":22075,"url":"https:\/\/www.gigsalad.com\/blog\/how-to-refresh-your-online-presence\/","url_meta":{"origin":27566,"position":5},"title":"How to Refresh Your Online Presence","author":"Brian Jenkins","date":"February 19, 2020","format":false,"excerpt":"There's no escaping an online presence if you're a small business in today's market. Every few months, it's important to take a look at your website and social media to make sure everything is up-to-date and fresh. The accuracy and quality of your online presence are critical to establishing your\u2026","rel":"","context":"By: Brian Jenkins \u2014 Updated: February 19, 2020","block_context":{"text":"Gig Business","link":"https:\/\/www.gigsalad.com\/blog\/category\/gig-business\/"},"img":{"alt_text":"How to Refresh Your Online Presence","src":"https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2020\/02\/iStock-1160433276-e1581110356594.jpg?fit=1000%2C585&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2020\/02\/iStock-1160433276-e1581110356594.jpg?fit=1000%2C585&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2020\/02\/iStock-1160433276-e1581110356594.jpg?fit=1000%2C585&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.gigsalad.com\/blog\/wp-content\/uploads\/2020\/02\/iStock-1160433276-e1581110356594.jpg?fit=1000%2C585&ssl=1&resize=700%2C400 2x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.gigsalad.com\/blog\/wp-json\/wp\/v2\/posts\/27566","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gigsalad.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gigsalad.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gigsalad.com\/blog\/wp-json\/wp\/v2\/users\/7378"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gigsalad.com\/blog\/wp-json\/wp\/v2\/comments?post=27566"}],"version-history":[{"count":15,"href":"https:\/\/www.gigsalad.com\/blog\/wp-json\/wp\/v2\/posts\/27566\/revisions"}],"predecessor-version":[{"id":43907,"href":"https:\/\/www.gigsalad.com\/blog\/wp-json\/wp\/v2\/posts\/27566\/revisions\/43907"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.gigsalad.com\/blog\/wp-json\/wp\/v2\/media\/27647"}],"wp:attachment":[{"href":"https:\/\/www.gigsalad.com\/blog\/wp-json\/wp\/v2\/media?parent=27566"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gigsalad.com\/blog\/wp-json\/wp\/v2\/categories?post=27566"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gigsalad.com\/blog\/wp-json\/wp\/v2\/tags?post=27566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}