Last updated on January 21, 2026<\/p>
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The GigSalad Customer Happiness team receives a wide variety of questions daily about how GigSalad works and how to get the most out of a membership. Over the years, we have heard many of the same questions. Here are the answers to 15 of our members’ most frequently asked questions!<\/p>\n\n\n\n
There are many benefits to a paid membership on GigSalad! Primarily, a Pro or Featured membership<\/a> provides you with more visibility on GigSalad and an increased chance for leads and bookings. On average, Featured members receive 20-28 times more leads than those with a free membership. Check out our join page<\/a> to view a list of the benefits and differences between the Pro and Fe<\/span>atured membership.<\/p>\n\n\n\n The service fee and the membership fee serve two different purposes. With a paid membership, you are paying for the added benefits of a paid membership and an increase in exposure on the website. The service fees cover the costs of collecting and distributing payments, as well as the general maintenance of the booking platform. For members at the Pro and Featured level, the service fee is 2.5%, which is lower than most popular credit card processing fees.<\/p>\n\n\n\n For quality control reasons, the act name is one of the only things you cannot change on your profile. To change your act name, contact us. A member of the Customer Happiness team will make the change for you and let you know when it’s done.<\/p>\n\n\n\n To provide a simple one-time payment process for the client and to guarantee that you receive all of the money you are owed, clients will always pay the entire balance upfront when booking you on GigSalad. When sending a quote, you specify the deposit amount you want to receive from the total cost. The deposit will be sent before the event, and the balance will be delivered after the event. This way, you will never have to worry about collecting money at the event. Instead, you can focus on sharing your talent and doing what you love!<\/p>\n\n\n\n If you’re located in the U.S., you can receive your deposit and balance payments via PayPal or direct deposit. Canadian members will receive payments via check or direct deposit. Your payout timeframe will differ depending on which payout method you select. Direct deposit is the fastest option available! View a list of the time frames<\/a> for the various payout methods.<\/p>\n\n\n\n By booking through GigSalad<\/a>, you will receive guaranteed balance payments, cancellation protection, smooth workflow, fast payout options, scam detection, and more. Booking on-site also increases the number of future leads you’ll get. GigSalad recognizes members who actively book gigs through the site, respond quickly to clients, and receive positive reviews. Members who meet these qualifications are identified with a Top Performer badge displayed on their profile, increasing their exposure and helping them stand out from the competition. In special circumstances where a client cannot make a payment through GigSalad, you may handle the booking off-site and collect the payment directly. In those cases, you must return to your Inbox to\u00a0mark the<\/a><\/span> gig as booked<\/a> and pay the associated service fees. This will ensure you’re in compliance with our User Terms and that you get all the benefits of a verified booking.<\/p>\n\n\n\n If you are at the free level, consider upgrading to a Pro or Featured membership to improve your visibility. However, there are a few more ways you can increase your chances of leads without upgrading.<\/p>\n\n\n\n Naturally, you will not be a great fit for every request that you receive on GigSalad. However, if you feel that you\u2019ve not landed gigs for which you would be perfect, you may need to make some adjustments.<\/p>\n\n\n\n The first step to landing a gig is to have a great-looking profile. High-quality media, great reviews, and information about your services\/talent are a must. The way you respond to each lead is also crucial. When responding to leads<\/a>, remember that individuals often request quotes from many vendors at once. They may not remember who you are or have even submitted the request without looking at each profile. Your initial response should explain who you are and what you do. Include a YouTube\/Vimeo link or audio and photo attachments to show them why you would be an excellent fit for their event. Evaluate and refine your sales pitch<\/a> over time to close more bookings.<\/p>\n\n\n\n If you would like more personalized advice regarding your profile and how to close more bookings, please feel free to contact us by emailing help@gigsalad.com<\/a>.<\/p>\n\n\n\n Potential clients may not respond for a variety of reasons. They may be considering their options, the event may have been canceled, or they may have decided to forgo entertainment\/services altogether. No matter the reason, we know that not receiving responses<\/a> from people who sent you a lead can be incredibly frustrating.<\/p>\n\n\n\n We\u2019ve implemented reminder emails and status update requests to increase the response rates of potential clients. We will continually look for ways to improve our messaging system to help you receive more responses. We recommend creating saved messages<\/a> to reduce the time you spend responding. This will allow you to quickly respond by selecting your pre-written messages from a drop-down menu.<\/p>\n\n\n\n You cannot remove a review from your profile. However, if you receive a review that is obscene, abusive, or fraudulent, you may submit a dispute<\/a> to have it removed. Our team will look over your dispute along with the review, messages between you and the client, and the booking agreement to reach a conclusion. <\/p>\n\n\n\n If the review is deemed valid, we strongly encourage you to add a public response. You can share your side of the event and display to potential clients how you have worked to resolve the issues. Often, a genuine, apologetic response to a negative review can go a long way toward showing your professionalism.<\/p>\n\n\n\n \ud83d\udcd6 Read this:<\/strong> How to Handle Reviews: The Good, the Bad, and the Ugly<\/a><\/p>\n\n\n\n To add a video to your profile, you will first need to upload the video to YouTube or Vimeo. Once uploaded, add the video by entering the Video URL in the videos section<\/a> of your profile. <\/p>\n\n\n\n You can edit your preferred travel distance at any time to customize where you receive leads. To adjust your travel preferences<\/a>, visit the Edit profile<\/strong> section of your control, go to Lead preferences<\/strong>, and then select Location and travel<\/strong>. From here, you can use our dynamic map to define your service area by drive time, driving distance, or an aerial radius. You can even customize your settings for each category you are in if you have services with unique travel requirements.<\/p>\n\n\n\n Yes, you can have more than one profile on GigSalad. However, each user may have only one free profile, and all profiles must advertise different services. If you are promoting two separate services (such as a Cover Band and a DJ), you are welcome to purchase multiple profiles<\/a>. \u00a0<\/p>\n\n\n\n You can purchase additional locations<\/a> for your profile if you <\/span>want to advertise the same services in multiple regions. The cost of an additional location is prorated based on the amount of time left in your current membership term, with an additional 20% off.<\/p>\n\n\n\n Unfortunately, in some cases, your email provider may consider our emails to be spam and send them to your Junk folder or block them altogether. One way to prevent this is to safelist our email addresses<\/a> by adding them to an approved contact list. The following email addresses should be safelisted: noreply@gigsalad.com, gigs@gigsalad.com, yourfriends@gigsalad.com, and leads@gigsalad.com.<\/p>\n\n\n\n If adding our emails to your contacts does not work, you may need to contact your ISP to determine the issue. Also, if you ever mark our emails as spam, they will be blacklisted, meaning no more emails will be sent to that address. If you fear this may have happened to you, please contact us<\/a>.<\/p>\n\n\n\n
Paid members also pay a lower booking fee (2.5%), receive priority in search results, get access to\u00a0lead insights<\/a>, and\u00a0<\/span>see clients’ phone numbers before booking.<\/p>\n\n\n\n2. Why do I pay a service fee and <\/em>a membership fee? <\/h3>\n\n\n\n
3. Why can’t I change my own act name? <\/h3>\n\n\n\n
4. Can I only collect a deposit and then get the balance at the event?<\/h3>\n\n\n\n
5. How and when do I get paid? <\/h3>\n\n\n\n
6. I like my own contracts. Why should I book on your platform? <\/h3>\n\n\n\n
Collecting and displaying client feedback is easier than ever when you book through the GigSalad platform. We follow up with your client and request reviews on your behalf, freeing you up to focus on booking your next gig. Lastly, our User Terms<\/a> state that all bookings must be made through the platform, so it’s important to comply with this requirement to keep your account active.<\/p>\n\n\n\n7. Can I report an off-site booking?<\/h3>\n\n\n\n
8. How can I get more leads? <\/h3>\n\n\n\n
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9. How can I close more bookings? <\/h3>\n\n\n\n
10. Why aren’t my potential clients responding? <\/h3>\n\n\n\n
11. Can I remove a review from my profile? <\/h3>\n\n\n\n
12. How do I add a video to my profile? <\/h3>\n\n\n\n
13. I receive a lot of requests that are too far away. How can I only get leads from my local area? <\/h3>\n\n\n\n
14. Can I have more than one profile? <\/h3>\n\n\n\n
15. I am receiving leads, but I’m not getting any email notifications from GigSalad. What\u2019s wrong? <\/h3>\n\n\n\n
Have more questions? We’d love to help! <\/h4>\n\n\n\n