I book this service for a first birthday/baptism party. It was booked short notice and was thrilled that I could be accommodated. I ordered a balloon entrance feature for outside and inside feature was quoted a price of $350 but evening before was told email was misread and I would have to pay an additional $100. I never saw the large outside feature because Luther was working on it when we left for baptism and when we returned home for the party an hour and a half later over 3/4 of feature was metal rods.. nearly all balloons had popped and were still popping as we drove up. By the time my granddaughter saw it.. it was nothing left, I was very disappointed and upset! I gave 2 stars because Luther and his partner were very nice and the inside feature was what I'd asked and last through and beyond the event.